NICU Unit Secretary & Patient Experience Advocate

Ochsner Health System; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health System seeks a Unit Secretary for the OLGMC NICU to support admitting, discharging, and transferring patients. The role involves managing phones, data entry, and EPIC chart reviews to ensure accurate unit charges and smooth patient flow.

Strong communication and organizational skills are essential to serve patients, families, and staff. Required is a high school diploma; BLS certification within 90 days; healthcare experience preferred.

Qualifications

• High School diploma or equivalent is required.
• Preferred experience in healthcare settings is a plus.
• Strong data entry and keyboarding skills.
• Proficiency with Windows-based applications and common software packages.
• Excellent verbal and written communication; ability to present information clearly.

Responsibilities

• Provides clerical support for the NICU department.
• Handles admit, discharge and transfer related tasks.
• Maintains accurate patient and unit records and EPIC chart reports.
• Responds to patient, family and staff requests promptly.
• Acts as Patient Experience Ambassador for the unit.

Skills

Medical terminology

Data entry

EPIC experience

Communication skills

Time management

Education

High School Diploma

Tools

Windows

Office software

Job description

Ochsner Health System seeks a Unit Secretary for the OLGMC NICU to support admitting, discharging, and transferring patients. The role involves managing phones, data entry, and EPIC chart reviews to ensure accurate unit charges and smooth patient flow.

Strong communication and organizational skills are essential to serve patients, families, and staff. Required is a high school diploma; BLS certification within 90 days; healthcare experience preferred.