Unit Secretary & Patient Experience Advocate

Ochsner Health System; Lafayette (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Ochsner Health System is seeking a Unit Secretary for the OLGMC 9W Med Tele unit. The role supports admit, discharge, and transfer functions, handles reservations, phones, and patient requests, and contributes to patient experience on the unit.

The position requires a high school diploma and BLS certification within 90 days of hire. Responsibilities include clerical duties, maintaining unit charges, and adapting interactions to patient needs while ensuring privacy and compliance with hospital

Qualifications

• Must have computer skills and dexterity for data entry and retrieval of information.
• Effective verbal and written communication skills with professional presentation.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal skills and ability to work with diverse teams.
• Thorough understanding of current medical terminology and processes.
• Self-directed with the ability to work independently and exercise sound judgment.
• Strong organizational, planning and time-management skills.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts communication and interaction style to patient populations and privacy guidelines.
• Other related duties as required.

Skills

Data entry

Verbal communication

Windows applications

Organizational skills

Medical terminology

Education

High School diploma

Tools

EPIC

Computer systems

Job description

Ochsner Health System is seeking a Unit Secretary for the OLGMC 9W Med Tele unit. The role supports admit, discharge, and transfer functions, handles reservations, phones, and patient requests, and contributes to patient experience on the unit.

The position requires a high school diploma and BLS certification within 90 days of hire. Responsibilities include clerical duties, maintaining unit charges, and adapting interactions to patient needs while ensuring privacy and compliance with hospital