Med Tele Unit Secretary & Patient Experience Ambassador

Ochsner Health System; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health System in Lafayette seeks a Unit Secretary for the 6C Med Tele unit. You will handle clerical tasks, manage calls, and assist with admit/discharge/transfer processes while supporting patient experience and accurate unit charges. Requires a high school diploma and BLS within 90 days.

We offer comprehensive training and a collaborative hospital environment where staff contribute to patient-centered care and outcomes.

Qualifications

• High School diploma or equivalent required.
• BLS certification within 90 days of hire at Community Hospitals.
• Strong data entry and computer skills with attention to detail.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the patient population and communicates appropriately.

Skills

Data entry skills

Verbal & written communication

Windows applications

Interpersonal skills

Medical terminology

Independent work

Time management

Education

High School diploma or equivalent

Tools

EPIC

Data systems

Job description

Ochsner Health System in Lafayette seeks a Unit Secretary for the 6C Med Tele unit. You will handle clerical tasks, manage calls, and assist with admit/discharge/transfer processes while supporting patient experience and accurate unit charges. Requires a high school diploma and BLS within 90 days.

We offer comprehensive training and a collaborative hospital environment where staff contribute to patient-centered care and outcomes.