Patient & Provider Experience Advocate

Ochsner Health; Pearl Acres (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a dedicated professional to interact with patients, manage grievances, and support improvements to patient care systems. You will document, investigate, and resolve issues while collaborating with leadership and the patient experience team.

The role requires strong communication, confidentiality, and analytical skills; experience in healthcare or customer service is preferred, with a high school diploma required and a bachelor’s degree preferred.

Qualifications

• Proficiency with computers, software, and web-based applications.
• Strong verbal and written communication; ability to present information clearly and professionally.
• Excellent interpersonal, conflict resolution, and analytical abilities.
• Ability to maintain strict confidentiality of patient information and other sensitive data.

Responsibilities

• Documents, investigates and resolves patient grievances.
• Refs complaints involving threat of litigation to risk management.
• Maintains accurate and up-to-date records with patient contacts.
• Assists leaders with interpreting and analyzing issues related to current systems and procedures.
• Educates leaders and physicians on patient and provider advocacy practices and policies.
• Acts as a facilitator for management and physician staff in resolving patient advocacy issues.
• Performs leaders rounds on hospital units.
• Performs other related duties as required.

Skills

Communication skills

Confidentiality

Analytical thinking

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

Ochsner Health in Louisiana is seeking a dedicated professional to interact with patients, manage grievances, and support improvements to patient care systems. You will document, investigate, and resolve issues while collaborating with leadership and the patient experience team.

The role requires strong communication, confidentiality, and analytical skills; experience in healthcare or customer service is preferred, with a high school diploma required and a bachelor’s degree preferred.