Unit Clerk - Cardiology Neurology

Hawaii Pacific Health; Lihue (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Kaua‘i Medical Clinic, part of Hawaii Pacific Health, is seeking a friendly Unit Clerk to provide essential administrative support for insurance authorizations. You will work with Medical Support Staff to ensure accurate patient authorizations and timely approvals for DME and medications.

The role emphasizes clear communication with patients and providers, maintaining a professional image, and helping deliver high-quality health care to Hawai‘i’s residents.

Qualifications

• High school or equivalent required.
• Six months of medical experience or one year of computer experience.
• Excellent customer service and communication skills.
• Friendly and personable with a professional image.

Responsibilities

• Provide administrative support for insurance authorizations.
• Ensure the authorization system is accurate and approvals are timely.
• Follow up on calls and correspondence involving all insurances.
• Communicate status and results of the authorization process to patients.
• Promote a professional image interacting with staff, patients and providers.

Skills

Customer service

Communication skills

Administrative support

Data entry

Education

High school diploma or equivalent

Associate's Degree in Business Administration or related field

Tools

Computer experience

Job description

Kaua'i Medical Clinic is the island’s largest clinic and only multispecialty medical group. More than 85 physicians and midlevel providers offer primary and specialty care at clinic locations in Eleele, Kapaa, Koloa and Lihue.

Our Cardiology Neurology technologists are trained in the latest digital cardiology and meridians practices to provide care for adults with heart-related diseases and conditions. The Cardiology Neurology team at Kaua‘i Medical Clinic offers a full range of adult, non-invasive cardiovascular services, such as stress testing, echocardiography and pacemaker monitoring. Kaua‘i residents can also benefit from having their diagnostic and/or interventional (stent) cardiac catheterization performed at Straub Clinic & Hospital, and doctors on either island can view medical and testing information to ensure a comprehensive approach to patient cardiac care.

As a Unit Clerk, you will provide administrative support for insurance authorizations so that patients can receive the medical attention they need from your department quickly and efficiently. You will work with Medical Support Staff to ensure that the patient authorization system is accurate; facilitate timely approval of insurance authorizations (including DME and medications), consultations and referrals; generate treatment plans; follow up on phone calls and correspondence involving all insurances; communicate in a timely fashion with patients on the status and results of the authorization process; and promote a professional practice image by interacting well with staff members, patients and providers. We are looking for someone friendly and personable, with excellent customer service and communication skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Kaua'i Medical Clinic

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 34732

Pay Range: 25.83 - 27.19 USD per hour

Category: Medical Support Staff

Minimum Qualifications: High school or equivalent. Six (6) months of medical experience or one (1) year of computer experience.

Preferred Qualifications: Associate's Degree in Business Administration or related field. Current Procedural Terminology (CPT), ICD-10-CM Certification. Two (2) years of experience in a medical office, clinic or other health care setting.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.