Unit Clerk - Orthopedics

Hawaii Pacific Health; Lihue (HI); On-site; USD 34,000 - 36,000; Full time

Job summary

Hawaii Pacific Health is seeking a friendly Unit Clerk at Kauai Medical Clinic to provide administrative support for insurance authorizations, ensuring quick, accurate approvals and smooth patient flow.

You will collaborate with Medical Support Staff to process authorizations for DME and medications, coordinate referrals, update treatment plans, and communicate status to patients while upholding a professional, patient‑centered image.

Qualifications

• High School diploma or GED required; six months medical or one year computer experience listed as minimum.
• Associate's degree in Business Administration or related field preferred.
• CPT and ICD-10-CM certification preferred.

Responsibilities

• Provide administrative support for insurance authorizations to facilitate timely patient care.
• Ensure accuracy of the patient authorization system and approvals for DME and medications.
• Coordinate consultations and referrals; generate treatment plans and follow up on authorizations.
• Communicate status and results to patients and interact professionally with staff and providers.
• Promote a professional image by delivering high-quality customer service.

Skills

Customer service

Communication skills

Education

High School diploma or GED

Associate's Degree in Business Administration or related field

CPT / ICD-10-CM Certification

Tools

Basic Computer Skills

Job description

Kaua'i Medical Clinic is the island’s largest clinic and only multispecialty medical group. More than 85 physicians and midlevel providers offer primary and specialty care at clinic locations in Eleele, Kapaa, Koloa and Lihue.

The Orthopedics Department is trained to handle the most common of injuries, from sprains, broken bones and sports injuries, to specialized conditions such as arthritis and congenital disorders. Our multi-disciplinary team includes fellowship-trained orthopedic physicians, rheumatologists, physical therapists, nurses and other health care providers that specialize in treating a wide range of injuries in children and adults.

As a Unit Clerk, you will provide administrative support for insurance authorizations so that patients can receive the medical attention they need from your department quickly and efficiently. You will work with Medical Support Staff to ensure that the patient authorization system is accurate; facilitate timely approval of insurance authorizations (including DME and medications), consultations and referrals; generate treatment plans; follow up on phone calls and correspondence involving all insurances; communicate in a timely fashion with patients on the status and results of the authorization process; and promote a professional practice image by interacting well with staff members, patients and providers. We are looking for someone friendly and personable, with excellent customer service and communication skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Kauai Medical Clinic

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 34454

Pay Range: 24.83 - 26.14 USD per hour

Category: Medical Support Staff

Minimum Qualification: High School graduate or GED. Six (6) months of medical experience or one (1) year of computer experience.

Preferred Qualification: Associate's Degree in Business Administration or related field. Current Procedural Terminology (CPT), ICD-10-CM Certification. Two (2) years of experience in a medical office, clinic or other health care setting.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.