Head of Service Delivery & Automation

Fountain; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Professional growth opportunities

Dynamic and supportive workplace

Commitment to integrity and service

Job summary

A leading service delivery company in the United States is seeking a Manager for Service Delivery and Automation. This role requires over 5 years of experience in service delivery and 7 years in leadership, focusing on optimizing client deployment operations through automation and process improvement. The ideal candidate will possess strong analytical skills and excellent communication abilities. Join a vibrant team that values innovation, empathy, and integrity.

Qualifications

• 5+ years of experience in service delivery, operations management, or process improvement roles.
• 7+ years in a leadership or supervisory role, preferably in a fast-paced environment.
• Proven experience implementing automation tools or workflow optimization.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent communication and stakeholder management abilities.
• Process-oriented mindset with a focus on continuous improvement and operational scalability.

Responsibilities

• Provide day-to-day oversight of the team, ensuring performance targets and service levels are consistently met.
• Lead cross-functional process improvement initiatives focused on automation, efficiency, and user experience.
• Collaborate with IT and internal stakeholders to design and implement technology-driven enhancements to workflows.
• Maintain strong communication with internal teams and external partners to support service commitments.
• Analyze operational data to identify performance trends, develop insights, and drive continuous improvement.
• Develop, document, and maintain scalable standard operating procedures.
• Manage, mentor, and support team members, fostering a culture of accountability and innovation.
• Oversee and optimize contact strategies, including inbound and outbound operations.
• Partner with IT to enhance system functionality, reporting tools, and automation framework.
• Support readiness planning and execution for high-demand events.

Job description

A leading service delivery company in the United States is seeking a Manager for Service Delivery and Automation. This role requires over 5 years of experience in service delivery and 7 years in leadership, focusing on optimizing client deployment operations through automation and process improvement. The ideal candidate will possess strong analytical skills and excellent communication abilities. Join a vibrant team that values innovation, empathy, and integrity.