UC Field Support Engineer

Node.Digital; Washington; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Basic Life

HSA

401K matching

PTO/Sick 3 weeks

11 Paid Holidays

Online Training

Job summary

Node.Digital seeks a UC Field Support Engineer to deliver technical support for UC systems, including incident resolution and hardware troubleshooting. You will support day-to-day UC operations across USCIS locations and contribute to cloud-native, Teams-based modernization efforts.

Ideal candidates will have strong UC infrastructure experience, be adept at hybrid cloud environments, and excel in cross-functional collaboration and data-driven performance analysis.

Qualifications

• The candidate will manage UC infrastructure across on-prem and cloud environments.
• Experience with incident management and meeting defined SLAs.
• Strong communication and collaboration with cross-functional teams.

Responsibilities

• Provide technical UC support across USCIS locations and resolve incidents.
• Collaborate with security, compliance, and cloud modernization teams.

Skills

UC infrastructure

Avaya Gov Cloud

Cisco UC

Microsoft Teams

Endpoint troubleshooting

Incident resolution

SLA compliance

Hybrid cloud

Performance analytics

Cross-functional collab

Problem solving

Education

CCNP Collaboration certificate

Azure Solutions Architect Expert

Job description

UC Field Support Engineer

Location: Washington, DC

Preferred: US Citizenship

Job Description

The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day‑to‑day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high‑quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud‑native, Microsoft Teams‑based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.

Required Skills

• Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.
• Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.
• Experience in managing service delivery and ensuring compliance with defined SLAs.
• Technical knowledge of hybrid on‑premises and cloud environments.
• Ability to analyze performance data, service trends, and workload metrics.
• Excellent communication and collaboration abilities to work with cross‑functional teams and stakeholders.
• Strong problem‑solving skills to detect and resolve UC service issues.

Nice To Have Skills

• Familiarity with integration requirements and modernization objectives for UC solutions.
• Knowledge of architectural leadership for enterprise UC solutions.
• Advanced technical and operational expertise across UC services.

Certifications

• Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.
• Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.

Benefits

We are proud to offer competitive compensation and benefits packages to include

• Medical
• Dental
• Vision
• Basic Life
• Health Saving Account
• 401K matching
• Three weeks of PTO/Sick
• 11 Paid Holidays
• Pre‑Approved Online Training