UC Field Support Engineer
Node.Digital LLC
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Benefits offered by this job
Job summary
Node.Digital LLC in Maryland is seeking a UC Field Support Engineer to deliver technical support for UC systems, resolve incidents, troubleshoot hardware and endpoints, and coordinate with centralized teams to maintain operations.
The role supports the day-to-day operation and maintenance of UC infrastructure across USCIS locations, ensuring secure, uninterrupted, high‑quality UC services while moving toward a cloud-native, Microsoft Teams‑based environment.
Qualifications
- Strong expertise in UC infrastructure technologies and troubleshooting.
- Experience delivering technical support for UC systems and incident resolution.
- Ability to coordinate with centralized support and ensure service continuity.
Responsibilities
- Deliver technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations.
- Support day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across USCIS locations.
- Contribute to transitioning toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements and modernization initiatives.
Skills
Tools
Job description
The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.
Maryland, Camp Springs
US Citizenship
The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.
- Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services
- Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support
- Experience in managing service delivery and ensuring compliance with defined SLAs
- Technical knowledge of hybrid on-premises and cloud environments
- Ability to analyze performance data, service trends, and workload metrics
- Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders
- Strong problem-solving skills to detect and resolve UC service issues
- Familiarity with integration requirements and modernization objectives for UC solutions
- Knowledge of architectural leadership for enterprise UC solutions
- Advanced technical and operational expertise across UC services
- Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar
- Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar
We are proud to offer competitive compensation and benefits packages to include
- Medical
- Dental
- Vision
- Basic Life
- Health Saving Account
- 401K matching
- Three weeks of PTO/Sick
- 11 Paid Holidays
- Pre-Approved Online Training
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