Unified Comms Engineer - Federal Customer

Dell GmbH

Chantilly, Northern (VA, KY)

Hybrid

USD 155,000 - 201,000

Full time

14 days+

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Benefits offered by this job

Financial wellness tools

Parental leave

Job summary

Dell GmbH in Chantilly, VA is seeking a Unified Communications Engineer for a Federal Customer. On-site five days a week, TS/SCI clearance required.

The role focuses on administering, troubleshooting, and integrating voice and collaboration platforms in a secure environment to support mission operations. You will work with network and field teams, maintain documentation, and contribute to service improvements.

Qualifications

Experience supporting unified communications, VoIP, telephony, or collaboration environments.
Strong troubleshooting and customer-support skills.
Familiarity with endpoint integration, platform administration, and service support processes.
Understanding of network and QoS concepts related to voice and collaboration services.
Ability to work onsite in a secure environment.
Active TS/SCI and ability to maintain access as required by the program.

Responsibilities

Administer and support voice, telephony, conferencing, or collaboration platforms
Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration
Support implementation, upgrades, and integration of communications solutions
Maintain documentation, diagrams, operating procedures, and support records
Coordinate with network, systems, and field teams on platform dependencies and changes
Support user issues, service requests, and operational continuity activities
Contribute to testing, validation, and service improvement efforts
Help ensure secure, stable, and supportable communications capabilities

Skills

UC platforms

Troubleshooting

Endpoint integration

QoS concepts

Onsite in secure env

TS/SCI clearance

Job description

Unified Comms Engineer - Federal Customer (Chantilly, VA)

(on-site 5 days per week: TS/SCI Clearance required)

Job summary

The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.

Key responsibilities

Administer and support voice, telephony, conferencing, or collaboration platforms
Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration
Support implementation, upgrades, and integration of communications solutions
Maintain documentation, diagrams, operating procedures, and support records
Coordinate with network, systems, and field teams on platform dependencies and changes
Support user issues, service requests, and operational continuity activities
Contribute to testing, validation, and service improvement efforts
Help ensure secure, stable, and supportable communications capabilities

Required qualifications

Experience supporting unified communications, VoIP, telephony, or collaboration environments
Strong troubleshooting and customer-support skills
Familiarity with endpoint integration, platform administration, and service support processes
Understanding of network and QoS concepts related to voice and collaboration services
Ability to work onsite in a secure environment
Active TS/SCI and ability to maintain access as required by the program

Preferred qualifications