Unified Communications – Solution Architect

General Dynamics Information Technology; Camp Springs (MD); On-site; USD 150,000 - 210,000; Full time

Job summary

General Dynamics Information Technology seeks an Enterprise UC Solutions Architect to drive design, implementation, and operation of enterprise UC services on a U.S. government contract.

You will oversee global UC architecture, ensuring reliable, scalable, and secure deployments with Cisco and Webex tech, and provide guidance to teams and customers across multiple sites. The role demands deep UC expertise, strong communication, and the ability to work in a fast-paced government environment with

Qualifications

• Bachelor's degree in Computer Science, MIS, or related field with 12 years related experience or a Master's degree with 10 years related experience.
• 7+ years experience with Cisco Emergency Responder, Cisco Unity Connection, Cisco Presence Server, and UCCE.
• 5+ years leading UC technology initiatives in global enterprises.
• Extensive experience with UC solutions – Polycom, Cisco, Avaya.
• CCNP Collaboration focus on Design and Planning; CCIE desirable.
• Experience with routing, addressing, virtualization, and enterprise integration strategies.
• Knowledge of UC in wired/wireless, cloud, MPLS, SD-WAN, QoS, and WAN technologies; able to document in Visio/Office.

Responsibilities

• Drive process improvement, deliver efficiency, and provide specifications of UC architecture.
• Hands-on experience with Unified Communications Audio, Video technologies and Cisco networking.
• Lead planning, securing, and forecasting of Enterprise UC initiatives globally.
• Architect, implement, and operate new UC solutions; ensure high availability of mission-critical services.
• Define organized UC system architectures to promote reliability and maintainability.
• Lead integration and interoperability of UC with multiple applications and platforms.
• Support UC fault isolation and performance management processes as requested.
• Design and implement monitoring and reporting to expose quality metrics for decisions.
• Provide real-time assistance to UC Multimedia Operations staff and troubleshooting.
• Liaise with internal/external resources to define optimum UC solutions.
• Maintain skills with coming UC trends and future-focused collaboration environments.
• Develop technical artifacts covering design, standards, implementation, assessment, and analysis.
• Provide training, webinars, and whitepapers to customers on demand.
• Communicate proactively and effectively with customers.

Skills

UC Architecture

Cisco Networking

Project Leadership

VoIP/Video Tech

Security Fundamentals

DevOps

NIST guidelines

Education

Bachelor's in CS/MIS

Master's in CS/MIS

Tools

Cisco CUCM

Cisco CMM

Cisco CMS

TMS

Expressway

Webex

Microsoft Teams

Job description

The Enterprise Unified Communications (UC) Solutions Architect will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested, and integrated into UC enterprise services. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems. This position is the Tier3 Expert in the design, implementation, and operation of Enterprise Unified Communications core infrastructure technologies and equipment. This position is responsible for providing oversight of global operations, maintenance, and continuous improvement of Unified Communication services on a fast-paced U.S. government contract, with a focus on providing a high-quality customer and end user experience.

Roles and Responsibilities

• Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
• Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies
• Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
• Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
• Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance
• Lead the integration and interoperability of UC with multiple applications and platforms
• Provide support and assistance in UC fault isolation and performance management processes as requested
• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
• Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function
• Liaison with internal and external technical resources to define optimum solutions to quality challenges
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
• Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services
• Provide training, webinars, whitepapers as necessary to customers and on demand
• Communicate proactively and effectively with customers

Required Education, Experience, and Skills

• Certifications: CCIE (Desired, not required), CCNP Collaboration on Telepresence/Video
• Hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams.
• Bachelor's degree in Computer Science, Management Information Systems, or related field and 12 years related experience or a Master's degrees in in Computer Science, Management Information Systems, or related field and 10 years related experience
• 7+ years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)
• 5+ years leading UC technology initiatives in global enterprises
• Extensive experience with the following UC solutions – Polycom, Cisco, Avaya.
• Skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning
• Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures.
• Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, SD-WAN, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes.
• Experience with architecting, delivering, and troubleshooting UC related technologies, such as telephony/voice mail, QFlow, video streaming, video teleconferencing, enterprise web conferencing, enterprise PBX platforms, SIP Trunking, Call Recording, Instant Messaging, Chat, and Presence, digital signage, EFax, Space Management Reservation System, and call center
• Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
• Experience with Agile/DevOps processes.
• Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.
• Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
• Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.

Desired Education, Experience, and Skills

• US Citizen with DHS Public Trust suitability clearance/EOD
• Experience with any DHS agencies or entities
• Experience using ServiceNow in a Tier 1 - 4 support role

Conditions

• Candidate must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work

The position is onsite 5 days/week working from USCIS HQ office at Camp Springs Maryland, with some light travel to current program locations and new business opportunities across the country. Travel is primarily local travel in the DC metro area for the current portfolio but could potentially expand to both national and overseas locations as the portfolio grows.