Unified Communications Specialist | Telephony & Network

Prisma Health; Sumter (SC); On-site; USD 85,000 - 105,000; Full time

Job summary

Prisma Health is seeking a skilled Unified Communications professional to perform troubleshooting, configuration, and maintenance across UC and Legacy Voice systems at the Tuomey Corporate facility. The role requires collaboration with Network Engineers and on-call support as part of IT services.

Minimum education is an Associate degree with five years of related experience; Network+ certification is preferred. Day shift, on-site at Prisma Health’s ITS Unified Communications department.

Qualifications

• Associate degree required.
• Five (5) years related work experience required.
• Network+ certification preferred.

Responsibilities

• Troubleshoots UC and Contact Center systems to ensure SLAs are met.
• Performs moves, adds, changes for UC and related systems.
• Interacts with Network Engineers on complex projects.
• Provides documentation for UC, Contact Center and Legacy Voice systems.
• Monitors UC infrastructure and performs maintenance on monitoring tools.
• Performs other duties as assigned.

Skills

Network design

Network configuration

Troubleshooting

Cisco devices

Network security

Virtualized networks

Education

Associate degree

Job description

Prisma Health is seeking a skilled Unified Communications professional to perform troubleshooting, configuration, and maintenance across UC and Legacy Voice systems at the Tuomey Corporate facility. The role requires collaboration with Network Engineers and on-call support as part of IT services.

Minimum education is an Associate degree with five years of related experience; Network+ certification is preferred. Day shift, on-site at Prisma Health’s ITS Unified Communications department.