Unified Communications Engineer - Enterprise Telephony & Collaboration

Good Shepherd Health Care; Hermiston (OR); On-site; USD 105,000 - 150,000; Full time

Job summary

Good Shepherd Health Care is seeking a Unified Communications Engineer to administer, optimize, and support the organization’s enterprise communications environment. You will ensure availability, performance, and security of voice, collaboration, and contact center technologies supporting patient care and operations.

Reporting to the Lead Infrastructure Engineer, you will collaborate with Infrastructure Services, Cybersecurity, and clinical ops to deliver reliable services while improving user

Qualifications

• Requires minimum five years of enterprise communications experience.
• Experience with on-premises and cloud voice platforms, SIP, and Teams Phone.
• Familiar with SBCs, SIP technologies, and carrier connectivity.
• Ability to document systems and support disaster recovery plans.

Responsibilities

• Administer, maintain, and optimize the unified communications environment (telephony, voicemail, call routing, collaboration).
• Support enterprise telephony infrastructure, including SIP services and SBCs and related tech.
• Configure auto attendants, call queues, hunt groups, and contact center workflows.
• Lead troubleshooting for complex voice and communications issues affecting operations.
• Coordinate service requests and changes with minimal disruption.
• Participate in projects involving upgrades, migrations, and new services.
• Ensure integration with networking, IAM, cloud, and cybersecurity controls.
• Engage providers and vendors to resolve incidents and implement capabilities.
• Develop technical documentation, procedures, and DR plans.
• Contribute to 24/7 on-call rotation and stay current with UC tech and healthcare regs.

Skills

Five+ years experience

SIP & SBC expertise

Microsoft Teams Phone

Troubleshooting & docs

Teamwork & communication

Education

Associate's Degree in IT / Telecom / CS

Bachelor’s Degree in IT / Telecom / related field

Tools

Avaya ACA/ACIS

Palo Alto PCNSA

AudioCodes certification

Microsoft Teams Administrator Associate

Cisco CCNA

CompTIA Network+

Job description

Good Shepherd Health Care is seeking a Unified Communications Engineer to administer, optimize, and support the organization’s enterprise communications environment. You will ensure availability, performance, and security of voice, collaboration, and contact center technologies supporting patient care and operations.

Reporting to the Lead Infrastructure Engineer, you will collaborate with Infrastructure Services, Cybersecurity, and clinical ops to deliver reliable services while improving user