Healthcare Unified Communications Specialist II

Methodist Le Bonheur Healthcare; Memphis (TN); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Methodist Le Bonheur Healthcare is seeking a Telecommunications Support Specialist to design, test, and enhance unified communications solutions supporting clinical and business operations. The role operates under general supervision within multi-disciplinary IT teams, ensuring reliable voice and collaboration services across hospitals and clinics.

Responsibilities include supporting Cisco UC systems, troubleshooting VoIP and SIP trunking issues, and assisting with migrations from legacy telecom

Qualifikationen

• Associate’s degree in computer science or related IT field is required.
• Minimum of three (3) years of related experience in telecommunications or VoIP support; five years accepted in lieu of education.
• Hands-on experience supporting Cisco Unified Communications technologies.
• Familiarity with CUCM, Webex Calling, and Cisco Unity.
• Solid understanding of VoIP troubleshooting and SIP trunking concepts.

Aufgaben

• Support Cisco Unified Communications systems across hospitals, clinics, and enterprise locations.
• Troubleshoot operational issues related to Cisco Call Manager, Cisco Unity, Webex Calling, VoIP, call routing, and related UC platforms.
• Help maintain reliable voice and collaboration services across critical healthcare operations.
• Provide direct end-user technical support in a hospital and clinic setting.
• Assist with migrations from legacy telecom systems to Cisco Unified Communications platforms.
• Support users and locations during cutovers, upgrades, and post-migration stabilization.
• Work collaboratively with internal IT teams to resolve technical tickets and issues.
• Support contact center users and troubleshoot related call flow issues.
• Document issues, resolutions, and system changes accurately.
• Maintain a flexible, service-oriented approach in a fast-paced healthcare environment.
• Participate in an on-call rotation to support operational needs after hours and on weekends.

Kenntnisse

Cisco Unified Communications

VoIP troubleshooting

Technical documentation

Customer service

Ausbildung

Associate’s Degree in Computer Science or related IT field

Tools

CUCM

Cisco Unity

Webex Calling

SIP trunking

Jobbeschreibung

Methodist Le Bonheur Healthcare is seeking a Telecommunications Support Specialist to design, test, and enhance unified communications solutions supporting clinical and business operations. The role operates under general supervision within multi-disciplinary IT teams, ensuring reliable voice and collaboration services across hospitals and clinics.

Responsibilities include supporting Cisco UC systems, troubleshooting VoIP and SIP trunking issues, and assisting with migrations from legacy telecom