VOIP/UC Engineer with TS Clearance

TEKsystems; Herndon (VA); On-site; USD 76,000 - 99,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

PTO/Leave

Job summary

TEKsystems is seeking an expert-level Unified Communications specialist to resolve complex voice and video incidents and requests. The role involves managing Cisco UC components (CUCM, VCS, CMS, CUC, CER, TMS, CMM) and delivering per the defined SLAs. You will provide weekly reports and assist with equipment installation when required.

Strong customer service is essential. Candidates must hold Security+ CE or equivalent DoD 8140/8570 certification and active TS clearance within the last six

Qualifications

• Security+ CE certification or DoD 8140/8570 equivalent is required.
• ACTIVE TS Clearance within past 6 years is required.
• Expert level experience with UC systems and Cisco platforms is expected.

Responsibilities

• Resolve UC user incidents and requests including voice and video issues.
• Manage CUCM, VCS, CMS, CUC, CER, TMS and CMM per SLAs.
• Provide weekly activity reports to the manager.
• Assist with installation of data and voice equipment as needed.
• Create and maintain documentation and operational procedures.

Skills

Voip

Cisco call manager

Unified communications

Uccx

Router

Job description

TEKsystems is seeking an expert-level Unified Communications specialist to resolve complex voice and video incidents and requests. The role involves managing Cisco UC components (CUCM, VCS, CMS, CUC, CER, TMS, CMM) and delivering per the defined SLAs. You will provide weekly reports and assist with equipment installation when required.

Strong customer service is essential. Candidates must hold Security+ CE or equivalent DoD 8140/8570 certification and active TS clearance within the last six