Unified Communications Engineer: Telephony & Network Infra

INTEGRIS Health; Oklahoma; On-site; USD 70,000 - 110,000; Full time

Job summary

INTEGRIS Health is seeking a Unified Communications Engineer in Oklahoma City, OK. The role supports a broad IT infrastructure, with emphasis on UC systems and related services.

The Infrastructure Engineer works across server, network, storage, and virtualization components, providing escalation support and contributing to lifecycle improvements. Strong English communication, ITIL awareness, and UC-related provisioning experience are required.

Qualifications

• Bachelor's degree or 2 years of relevant experience.
• Infrastructure specialization experience preferred.
• Intermediate level certifications (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or equivalent storage certifications.
• ITIL certification within 6 months of hire.
• Must communicate effectively in English; strong written and verbal skills.
• Experience with Unified Communications, mobile provisioning and troubleshooting.

Responsibilities

• Serve as escalation point for Tier 2, update knowledge base articles.
• Install and configure systems per design specifications.
• Assist with analysis, troubleshooting, and performance tuning of complex systems.
• Support ITIL Service Transition; document and train Operations staff.
• Test and evaluate technologies under review; patch and upgrade infrastructure.
• Monitor environment, assign tickets, and coordinate reviews for new systems.
• Provide technical support and 24x7 incident response.
• Contribute to root cause analysis and uptime improvements.
• Develop and support annual infrastructure performance and capacity reports.

Skills

English communication

Troubleshooting

Planning & documentation

Team collaboration

Escalation handling

Education

Bachelor's degree or 2 years relevant experience

Tools

RHCSA

CCNA

MCSA

VCP

VCAP

VCDX

CWNA

EMCSA

ACIS

CCP

Job description

INTEGRIS Health is seeking a Unified Communications Engineer in Oklahoma City, OK. The role supports a broad IT infrastructure, with emphasis on UC systems and related services.

The Infrastructure Engineer works across server, network, storage, and virtualization components, providing escalation support and contributing to lifecycle improvements. Strong English communication, ITIL awareness, and UC-related provisioning experience are required.