Engineer III - Unified Communications

HonorHealth; Arizona; On-site; USD 95,000 - 140,000; Full time

Job summary

HonorHealth is seeking a Unified Communications Engineer III to analyze, design, install, administer, and support UC infrastructure in Arizona. You will mentor staff, manage scheduled maintenance, and handle project work while ensuring service excellence across departments.

The role requires 6+ years UC experience, a relevant Bachelor’s degree, and Cisco/ITIL certifications is a plus. On-call rotation and on-site work in Arizona are expected.

Qualifications

• 6+ years in support of Unified Communications technologies.
• 8+ years in UC technologies preferred.
• Bachelor’s degree in Information Technology, Computer Science, or related discipline required.

Responsibilities

• Analyze, design, install, administer, maintain and troubleshoot UC infrastructure.
• Implement VoIP solutions and integrate PBX with contact center interfaces.
• Monitor UC resource capacity and manage performance.
• Develop and maintain disaster recovery plans for UC systems.
• Provide on-call support for upgrades, patches, and installations.

Job description

The Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staff

ESSENTIAL FUNCTIONS

• Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
• Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.
• Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments.
• Analyze and record systemic problems and suggests methods of resolution.
• Consult, configure, setup, functional test and verify business requirements are meet.
• Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
• Monitor and manage capacity of UC resources environments
• Develop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base.
• Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
• Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
• Build a positive working relationships with team members, managers & all departments.
• Prioritizes and responds promptly based on severity levels to needs of the customer.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION

• Bachelors in or 4 years' work related experience in Information Technology, Computer Science, or a related discipline Required
• Bachelors in Information Technology, Computer Science, or a related discipline Preferred

EXPERIENCE

• 6 years in support experience of Unified Communications technologies Required
• 8 years in support experience of Unified Communications technologies Preferred

LICENSE AND CERTIFICATIONS

• Cisco Certified Network Associate - Certification, Facilitation, CCDE, CCNA Collaboration CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation and IP / Voice Communications Certified Technologist. Preferred