Unified Communications Engineer

INTEGRIS Health; Oklahoma; On-site; USD 70,000 - 110,000; Full time

Job summary

INTEGRIS Health is seeking a Unified Communications Engineer in Oklahoma City, OK. The role supports a broad IT infrastructure, with emphasis on UC systems and related services.

The Infrastructure Engineer works across server, network, storage, and virtualization components, providing escalation support and contributing to lifecycle improvements. Strong English communication, ITIL awareness, and UC-related provisioning experience are required.

Qualifications

• Bachelor's degree or 2 years of relevant experience.
• Infrastructure specialization experience preferred.
• Intermediate level certifications (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or equivalent storage certifications.
• ITIL certification within 6 months of hire.
• Must communicate effectively in English; strong written and verbal skills.
• Experience with Unified Communications, mobile provisioning and troubleshooting.

Responsibilities

• Serve as escalation point for Tier 2, update knowledge base articles.
• Install and configure systems per design specifications.
• Assist with analysis, troubleshooting, and performance tuning of complex systems.
• Support ITIL Service Transition; document and train Operations staff.
• Test and evaluate technologies under review; patch and upgrade infrastructure.
• Monitor environment, assign tickets, and coordinate reviews for new systems.
• Provide technical support and 24x7 incident response.
• Contribute to root cause analysis and uptime improvements.
• Develop and support annual infrastructure performance and capacity reports.

Skills

English communication

Troubleshooting

Planning & documentation

Team collaboration

Escalation handling

Education

Bachelor's degree or 2 years relevant experience

Tools

RHCSA

CCNA

MCSA

VCP

VCAP

VCDX

CWNA

EMCSA

ACIS

CCP

Job description

Job Description

Join our team as a Unified Communications Engineer at INTEGRIS HEALTH in Oklahoma City, OK.

Join our team as a Unified Communications Engineer at INTEGRIS HEALTH in Oklahoma City, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take your first step toward growing your career by joining us.

The Infrastructure Engineer has a mid-level understanding of many components of the IT infrastructure and appreciates how the component pieces work together to enable end user applications and support services. While technical specialization in areas of server, compute, network, storage, data centers, communication services, data protection services, and virtualization is pervasive Infrastructure Engineers are encouraged to obtain moderate depth of knowledge and experience across multiple engineering disciplines. Infrastructure Engineers support senior and lead engineers with technical infrastructure implementation, automation and ongoing maintenance activities. Additionally, the Infrastructure Engineer provides feedback, recommendations and as-built documentation on technical and architectural designs throughout the infrastructure's life-cycle. This approach supports a life-cycle of continual process improvement part of our IT Service Management discipline. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Responsibilities

• Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
• Installs and configures systems according to design specifications.
• Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
• Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
• Supports testing and evaluation of technologies under review.
• Plans, documents, and implements software patches and upgrades for infrastructure components.
• Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
• Provides technical support and 24X7 incident response.
• Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
• Assists with the development and ongoing support of annual infrastructure performance and capacity reports.
• The Infrastructure Engineer reports to the department Manager or Director.
• This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office environment.

Qualifications

• Bachelor's degree or 2 years of relevant experience in related field required.
• Previous work experience with an infrastructure specialization
• Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
• ITIL certification within 6 months of hire.
• Must be able to communicate effectively in English (Verbal/Written)
• Infrastructure Engineer Unified Communications: Previous experience with mobile telecommunications provisioning and troubleshooting
• Previous experience with syslog and call detail records
• Previous experience with telecommunications alarm management platforms and remote monitoring experience preferred.
• Previous experience with Ethernet, Internet Protocol, Routing, and QoS preferred.

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.