UC Systems Engineer II — Cisco Expert

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Parental and maternity leave benefits

Adoption reimbursement program

Wellness programs

401k with employer match

Free gym membership

Job summary

United Shore Financial Services LLC in Pontiac, Michigan is seeking a Unified Communications Engineer to implement a new datacenter. Responsibilities include administering Cisco Unified Communication systems and troubleshooting voice applications. Ideal candidates have 3+ years of experience and effective communication skills. The position offers excellent perks, including health insurance, PTO, and access to a state-of-the-art fitness center.

Qualifications

• 3+ years of experience administering Cisco Unified Communication systems.
• Understanding of call recording applications and e911 experience.
• Ability to work in a fast-moving environment and multitask.

Responsibilities

• Administer Cisco Voice Applications and monitor server clusters.
• Troubleshoot and resolve system outages and trouble tickets.
• Assist with project implementations and provide training to team members.

Skills

Administration of Cisco Unified Communication systems

CUBE/Gateway troubleshooting

Vendor Relationship Management

Effective communication

Experience with ticketing systems (ServiceNow)

Education

Computer-related degree or equivalent experience

CCNP Collaboration

Tools

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Packaged Contact Center Enterprise (PCCE)

VMware servers

Job description

United Shore Financial Services LLC in Pontiac, Michigan is seeking a Unified Communications Engineer to implement a new datacenter. Responsibilities include administering Cisco Unified Communication systems and troubleshooting voice applications. Ideal candidates have 3+ years of experience and effective communication skills. The position offers excellent perks, including health insurance, PTO, and access to a state-of-the-art fitness center.