Unified Communications Engineer II

UWM; Pontiac (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO after 30 days

Parental leave

Adoption reimbursement

Volunteer hours

Training & career development

Health, dental, vision

401k with employer match

Mortgage discounts

Fitness center access

Job summary

United Wholesale Mortgage in Pontiac, MI seeks a Unified Communications Engineer to help implement a new datacenter and ensure the stable operation of our enterprise Cisco Unified Communications systems. You will administer Cisco Voice Applications, monitor server clusters, troubleshoot outages, and provide capacity, uptime, and security reporting while maintaining thorough documentation.

This on-site, full-time role offers opportunities to mentor teammates, participate in on-call coverage, and

Qualifications

• 3+ years of administration of Cisco Unified Communications systems.
• Experience with UCM, Unity Connection, and PCCE.
• Cube/Gateway troubleshooting experience.
• Experience supporting call recording applications.
• Proficient in ServiceNow and ticketing processes.
• Strong communication with leadership, team members and clients.
• Onsite, full-time role.

Responsibilities

• Administer Cisco Voice Applications and third party tools.
• Monitor communication server clusters to ensure peak performance.
• Troubleshoot, analyze, and resolve system outages and trouble tickets.
• Provide capacity, performance, uptime and security reporting.
• Maintain up-to-date documentation of system design, operation and procedure manuals.
• Assist with project implementations and other tasks.
• Participate in rotating on-call escalation coverage or emergency response.
• Provide in-person training and support to team members.
• Mentor other telecom team members.

Skills

Cisco UC experience

Communication

ServiceNow

Vendor relationship mgmt

Onsite full-time

Education

CCNP Collaboration

Computer-related degree

Tools

Cisco Unified Communications Manager

Cisco Unity Connection

PCCE

Cube/Gateway troubleshooting

Cisco Expressway/MRA

Cisco Emergency Responder

Scripting/API

Job description

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Wholesale Mortgage’s operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

WHAT YOU WILL BE DOING

• Administration of Cisco Voice Applications and third party tools
• Monitor communication server clusters to ensure peak performance
• Troubleshoot, analyze, and resolve system outages and trouble tickets
• Provide capacity, performance, uptime and security reporting
• Maintain up-to-date documentation of system design, operation and procedure manuals
• Assist with project implementations and other tasks
• Participate in rotating on-call escalation coverage or emergency response
• Provide in-person training and support to team members
• Mentor other telecom team members

WHAT WE NEED FROM YOU

Must-Have:

• 3+ years of experience in the administration of Cisco Unified Communication systems, specifically:
• Cisco Unified Communications Manager
• Cisco Unity Connection
• Cisco Packaged Contact Center Enterprise (PCCE)
• Cube/Gateway troubleshooting experience
• Experience supporting call recording applications
• Vendor Relationship Management
• Ability to communicate effectively with leadership, team members and clients
• Experience working in ticketing systems (ServiceNow)
• Comfortable in a fast-moving environment with ability to multitask and adapt, positive attitude and willingness to learn
• Onsite, full-time attendance

Nice-To-Have:

• Computer-related degree or equivalent experience, or CCNP Collaboration
• Experience with VMware servers
• e911 experience
• Experience with scripting/API
• Experience with Cisco Expressway/MRA, and Cisco Emergency Responder
• Experience working with IT frameworks (Agile, ITIL)
• Cisco IM&Presence

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.