Unified Capabilities (UC) NOC Technician III with Security Clearance

RMantra Solutions Inc.; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

RMantra Solutions Inc. seeks a network operations professional to support DoD, UC, and DRSN environments. You will configure, analyze, and resolve complex network issues across TDM and SIP trunks while coordinating with customers and internal leaders.

The role requires active DoD Top Secret clearance, DoD-8570 IAT Level 2, and a willingness to work a 24x7 shift. You will monitor alarms, document incidents, and ensure timely restoration of services.

Qualifications

• High school diploma or equivalent with 2–4 years related experience.
• Active DoD Top Secret security clearance required.
• Must be able to work in a 24x7 shift environment.
• Experience with UC and DRSN operations preferred.

Responsibilities

• Create/update/resolve network issues using a broad knowledge of network architecture.
• Notify contacts based on incidents across networks, circuits, or locations.
• Configure and analyze customer circuits across TDM and SIP trunks.
• Monitor network alarms via platform tools to maintain availability.
• Record and track incident tickets through lifecycle with incident management apps.
• Provide global situational awareness and post-incident restoration validation.

Skills

Security+ CE

DoD-8570 IAT Level 2

Voice & IP network topologies

SIP trunks

Network monitoring

24x7 shift readiness

Customer collaboration

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Primary Responsibilities * Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents


• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.


• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.


• Proactively monitor network alarms across platform specific network management tools.


• Support all customers to include providing global situational awareness support.


• Verify that service has been restored upon resolution of all customer-initiated tickets


• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined


• Proactively monitor network alarms across platform specific network management tools.


• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.


• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.


• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.


• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.


• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies


• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Minimum Qualifications: * Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.


• Able to work in a 24×7 shift work environment.


• Must have an active DoD Top Secret security clearance.


• Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications * Tech control facility or cyber transport experience


• Circuit actions experience


• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.


• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies


• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.


• Required Education & Experience: * Typically requires a high school diploma or equivalent and 2 – 4 years of prior relevant experience.