Unified Capabilities (UC) NOC Technician 3

RMantra Solutions Inc.; Illinois; On-site; USD 108,000 - 142,000; Full time

Job summary

RMantra Solutions is seeking a network operations professional onsite at Scott Air Force Base, IL. You will handle DoD-classified network tasks, monitor alarms, and manage incidents across TDM and SIP trunks, ensuring maximum uptime.

Requirements include DoD-8570 IAT Level 2 certification, active TS clearance, and ability to work a 24×7 shift. Join a team supporting DoD missions with strong collaboration and incident documentation.

Qualifications

• DoD 8570 IAT Level 2 baseline certification required prior to start date.
• 24×7 shift work capability is required for this role.
• Active DoD Top Secret clearance is required.
• General understanding of voice infrastructure and IP network topologies.

Responsibilities

• Create, update and resolve network issues using the Service Now platform.
• Notify contacts based on network incidents across locations.
• Operate networks including configuration and analysis of TDM and SIP trunks.
• Collaborate with customers and leaders to ensure maximum network availability.
• Proactively monitor network alarms with platform tools.
• Provide global situational awareness support to customers.
• Verify service restoration after resolution of tickets.
• Document outages, degradations and resolutions in incident systems.
• Maintain route plans, device profiles and calling search spaces.
• Develop solutions for UC and DRSN operations.

Skills

Network operations

Incident management

UC/DRSN knowledge

Monitoring alarms

Customer collaboration

Education

DoD 8570 IAT Level 2 certification (Security+ CE or equivalent)

High school diploma or equivalent

Tools

Service Now

Cisco/Juniper equipment

Network management tools

Job description

Clearance

US Citizen with DoD Top Secret

Location

Scott Air Force Base, Illinois – 100% onsite
Able to work in a 24×7 shift work environment.

Certification

DoD 8570 certification at IAT level II, Security+ CE or CCNA Security

Primary Responsibilities

• Create/update/resolveunclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Proactively monitor network alarms across platform specific network management tools.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reportedoutages/degradations,isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
• Utilize incident management applications to document all aspects of reportedoutages/degradations,isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications:

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24×7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

• Tech control facility or cyber transport experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Required Education & Experience:

• Typically requires a high school diploma or equivalent and 2 – 4 years of prior relevant experience.

Join a dynamic team where your ideas matter and your career thrives.