Defense Red Switch Network (DRSN) Support Technician III

RMantra Solutions; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

RMantra Solutions seeks a Defense Red Switch Network (DRSN) Support Technician III to work onsite in a 24x7 shift, ensuring maximum network availability and incident resolution across UC environments. The role emphasizes hands-on configuration, monitoring, and coordination with stakeholders.

The candidate must hold a DoD Top Secret clearance and a Security+ CE (or equivalent) certification, with familiarity in voice and IP networking, and a capability to operate across JUniper/Cisco platforms

Qualifications

• DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent).
• Active DoD Top Secret clearance required.
• Able to work in a 24x7 shift environment.

Responsibilities

• Create/update/resolve issues using broad network knowledge and ServiceNow.
• Notify contacts based on incidents across networks, circuits or locations.
• Configure and analyze customer circuits across TDM and SIP trunks.

Skills

Network operations

Incident management

Customer liaison

UC/DRSN knowledge

Education

High school diploma or equivalent

Tools

ServiceNow

MS Office

Network management tools

Job description

Defense Red Switch Network (DRSN) Support Technician III

Location:

Work Schedule

100% Onsite

Clearance

Shift

Security+ CE

Primary Responsibilities

Responsible for performing, training team and developing processes for the following duties:

Create/update/resolveunclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.

Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.

Proactively monitor network alarms across platform specific network management tools.

Support all customers to include providing global situational awareness support.

Verify that service has been restored upon resolution of all customer-initiated tickets

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Proactively monitor network alarms across platform specific network management tools.

Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

Utilize incident management applications to document all aspects of reportedoutages/degradations,isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.

Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.

Utilize incident management applications to document all aspects of reportedoutages/degradations,isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.

Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies

Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Basic Qualifications:

Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.

Able to work in a 24x7 shift work environment.

Must have an active DoD Top Secret security clearance.

Requires general understanding of both voice infrastructure and IP network topologies.

Preferred Qualifications

Tech control facility or cyber transport experience

Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.

Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Required Education and Experience:

Typically requires high school diploma or equivalent and 2-4 years of prior relevant experience.

Join a dynamic team where your ideas matter and your career thrives.