Unified Capabilities (UC) Specialist

C3EL; Scott Air Force Base (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

C3EL is seeking a cleared Unified Capabilities (UC) Specialist to join our on-site team at Scott Air Force Base in Illinois. You will sustain, maintain, and enhance critical DISA services, ensuring secure and mission-ready communications for DoD and national security entities. This role may entail rotating shifts, including nights and weekends.

Candidate must hold a Top Secret clearance, U.S. Citizenship, and DoD-8570 IAT Level 2 baseline certification.

Qualifications

• U.S. Citizenship is required.
• Active Top Secret clearance.
• DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent).
• Requires general understanding of both voice infrastructure and IP network topologies.
• Able to work in a 24x7 shift work environment.

Responsibilities

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Execute network operations to include configuration and analysis of customer circuits across TDM and SIP trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization to ensure maximum network availability.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers with global situational awareness.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and impacted community.

Skills

Voice/IP networks

24x7 readiness

Incident management

Network monitoring

Security clearance

Education

High school diploma or equivalent

2-4 years relevant experience

Tools

MS Office

Job description

Overview

Job Title: Unified Capabilities (UC) Specialist

Security Clearance: Top Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description

C3EL is seeking a cleared and experienced Unified Capabilities (UC) Specialist to join our team on-site at Scott Air Force Base in Illinois. In this role, you'll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) services-supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities Will Include, But Not Be Limited To

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Proactively monitor network alarms across platform specific network management tools.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications

• U.S. Citizenship.
• An active, in-scope US Government issued Top Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Requires general understanding of both voice infrastructure and IP network topologies.
• Able to work in a 24x7 shift work environment.

Desired Qualifications

• Tech control facility or cyber transport experience
• Circuit actions experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Education

• Requires at least a high school diploma or equivalent and 2-4 years of prior relevant experience.