Defense Red Switch Network (DRSN) Support Technician

C3EL; Shiloh (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

A defense contractor is seeking a Defense Red Switch Network (DRSN) Support Technician at Scott AFB, Illinois. The role requires a Top Secret clearance and 2-4 years of tech experience, with qualifications including knowledge of network components such as CISCO and Juniper. This position involves monitoring and resolving network issues, providing situational awareness, and working in a 24/7 environment. Applicants should have a high school diploma and a DoD-8570 IAT Level 2 certification. On-site presence is mandatory, with no remote opportunities available.

Qualifications

• Active, in-scope US Government issued Top Secret clearance required.
• 2-4 years of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification required.
• Ability to work in a 24/7 shift environment and travel up to 10%.
• General understanding of voice infrastructure and IP network topologies.

Responsibilities

• Create/update/resolve network problems using Service Now.
• Monitor network alarms and document outages using incident management applications.
• Execute network operations and maintain configuration on route plans.
• Provide global situational awareness and support all customers effectively.

Skills

Knowledge in routers, switches, crypto devices

CISCO

Juniper

video teleconferencing (VTC)

voice services

EVoIP/ECVoIP, VoSIP

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Defense Red Switch Network (DRSN) Support Technician

Overview

Job Title: Defense Red Switch Network (DRSN) Support Technician

Security Clearance: Top Secret

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 DISA Global Operations Center (DGOC).

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architecture, utilizing the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Proactively monitor network alarms across platform-specific network management tools.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident.
• Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications

• An active, in-scope US Government issued Top Secret clearance.
• 2-4 yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment and travel up to 10%.
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

• Tech control facility or cyber transport experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, Teams.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.

Education

• A minimum of a High School diploma or equivalent is required.

This is an on-site position with no remote possibilities at this time.