Defense Red Switch Network (DRSN) Support Technician III with Security Clearance

RMantra Solutions Inc.; Illinois; On-site; USD 70,000 - 95,000; Full time

Job summary

RMantra Solutions Inc. seeks a Network Operations Specialist to perform, train, and develop processes for enterprise network support, focusing on time-sensitive incidents and service restoration across TDM and SIP trunks.

You will work with UC stakeholders and customers, monitor alarms, document outages in incident management tools, and ensure maximum network availability while maintaining DoD security clearances.

Qualifications

• High school diploma or equivalent with 2–4 years of relevant experience.
• DoD-8570 IAT Level 2 Security+ CE or equivalent required prior to start.
• Active DoD Top Secret clearance required.

Responsibilities

• Create/update/resolve unclear problems using the Service Now platform.
• Notify contacts based on incidents affecting networks or locations.
• Execute network operations including configuration and analysis of customer circuits across TDM and SIP trunks.
• Coordinate with customers and stakeholders to maximize network availability and minimize impact.
• Proactively monitor network alarms with platform tools.
• Provide global situational awareness support to customers.
• Verify service restoration after ticket resolution.
• Record and monitor incident tickets in incident management systems.
• Document outages, degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Maintain route plans and device profiles.
• Assess and recommend resolutions to network incidents and/or configuration deficiencies.
• Develop solutions for UC and DRSN operations.

Skills

Network operations

Incident management

Customer coordination

Problem solving

Education

DoD 8570 IAT Level 2 Security+ CE

Tools

ServiceNow

MS Office

Packet capture tools

Cisco

Juniper

Job description

Primary Responsibilities Responsible for performing, training team and developing processes for the following duties:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Proactively monitor network alarms across platform specific network management tools.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Basic Qualifications:
• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24×7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies. Preferred Qualifications
• Tech control facility or cyber transport experience
• Circuit actions experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Required Education and Experience:
• Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience.