Unified Capabilities (UC) Specialist

C3EL; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

C3EL is seeking a cleared Unified Capabilities (UC) Specialist to join the team on-site at Scott Air Force Base in Illinois. You will sustain, maintain, and enhance DISA services to support secure, reliable communications for DoD and national security.

This role may require rotating shifts including nights and weekends as Mission Essential personnel. You will work with UC stakeholders to ensure maximum network availability and incident resolution.

Qualifications

• Active Top Secret clearance in-scope for government work.
• DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent).
• Understanding of voice infrastructure and IP networks.
• Able to work in a 24x7 shift environment.

Responsibilities

• Manage and resolve network incidents using ServiceNow.
• Monitor alarms and ensure 24x7 network availability.
• Configure route plans, device profiles, and calling search spaces.
• Coordinate with UC stakeholders to minimize mission impact.
• Provide timely situational awareness to leadership.

Skills

Network operations

Incident management

ServiceNow

UC technologies

Education

High School Diploma or equivalent

Tools

Cisco devices

Juniper devices

Job description

Job Title: Unified Capabilities (UC) Specialist

Security Clearance: Top Secret

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL is seeking a cleared and experienced Unified Capabilities (UC) Specialist to join our team on-site at Scott Air Force Base in Illinois. In this role, you’ll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) services—supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC)

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Proactively monitor network alarms across platform specific network management tools.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reportedoutages/degradations,isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
• Utilize incident management applications to document all aspects of reportedoutages/degradations,isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications:

• An active, in-scope US Government issued Top Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Requires general understanding of both voice infrastructure and IP network topologies.
• Able to work in a 24x7 shift work environment.

Desired Qualifications:

• Tech control facility or cyber transport experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Education:

• Requires at least a high school diploma or equivalent and 2-4 years of prior relevant experience.