Unified Capabilities (UC) NOC Technician 3

Automatic Data Processing, Inc.; Ogden (UT); On-site; USD 52,000 - 56,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Unified Capabilities (UC) NOC Technician 3 to support the DISA Global Operations Center (DGOC) under the GSMO-II program.

The role focuses on network operations, incident management, and collaboration with DoD customers to ensure maximum network availability. The candidate must hold an active DoD Top Secret clearance and DoD-8570 IAT Level 2 baseline certification, with the ability to work a 24x7 shift.

Qualifications

• High school diploma or equivalent
• DoD-8570 IAT Level 2 baseline certification required
• Able to work in a 24x7 shift work environment
• Active DoD Top Secret security clearance required
• General understanding of voice infrastructure and IP network topologies

Responsibilities

• Create/update/resolve issues using Service Now and network knowledge
• Notify contacts based on incidents across networks and locations
• Configure and analyze customer circuits across TDM and SIP trunks
• Collaborate with customers and UC stakeholders to maximize network availability
• Proactively monitor network alarms and provide global situational awareness
• Document outages, degradations, and resolutions in incident management systems
• Perform configuration maintenance on route plans and device profiles
• Assess and resolve network incidents and deficiencies
• Develop solutions for UC and DRSN operations

Skills

Top Secret clearance

24x7 shift readiness

ServiceNow

Network operations

Education

High school diploma or equivalent

DoD-8570 IAT Level 2 baseline certification

Tools

TDM

SIP trunks

Juniper IP technologies

Cisco switches/routers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $52,000.00 To $56,000.00 Annually

Category: Network Administration and Ops

Schedule (FT/PT): Full Time

Travel Required: No

Shift: Rotating (shift work to include nights and weekends; position may include extended period of sitting while on computer or phone and speaking with customers)

Potential for Telework: No Remote

Required:

• Active Top Secret Security Clearance

Our customer, the Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

We are seeking a Unified Capabilities (UC) NOC Technician 3 to support the Digital Modernization Sector and DoD Enterprise and Cyber Operations (DECO) in support of the Global Solutions Management Operations II (GSMO-II) program.

Primary Responsibilities

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect and the Service Now platform
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location incidents
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact
• Proactively monitor network alarms across platform specific network management tools
• Support all customers to include providing global situational awareness support
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Proactively monitor network alarms across platform specific network management tools
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations

Basic Qualifications

• High school diploma or equivalent and 2-4 years of prior relevant experience
• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date
• Able to work in a 24x7 shift work environment
• Must have an active DoD Top Secret security clearance
• Requires general understanding of both voice infrastructure and IP network topologies

Additional Desired Qualifications

• Tech control facility or cyber transport experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core