Unemployment Insurance Field Specialist (Bilingual)

Mass; Taunton (MA); Hybrid; USD 57,000 - 79,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking a Job Specialist III to interview unemployment insurance applicants across Brockton, Fall River, and Taunton. The role requires travel and in-person service in the Southeast region, with potential for hybrid work.

You will explain program policies, review data for eligibility, and refer customers to appropriate agency services while using various web-based applications and maintaining accurate records.

Qualifications

• Interview customers to determine initial and ongoing eligibility for UI programs.
• Explain program policies, rights, responsibilities and service availability.
• Translate UI laws and procedures when needed and perform data entry.

Responsibilities

• Interview UI customers by phone or in person to determine eligibility.
• Explain forms, procedures, services and benefits to customers.
• Refer customers to appropriate agency services based on interviews.
• Interact professionally by phone or in person and operate required systems.
• Prepare responses, create reports and manage mail and data as needed.

Skills

Interviewing

Customer service

Data entry

Translation

Education

Associate degree (sub for 1 year)

Bachelor's degree (sub for 2 years)

Graduate degree in education/public admin

Job description

The Commonwealth of Massachusetts is seeking a Job Specialist III to interview unemployment insurance applicants across Brockton, Fall River, and Taunton. The role requires travel and in-person service in the Southeast region, with potential for hybrid work.

You will explain program policies, review data for eligibility, and refer customers to appropriate agency services while using various web-based applications and maintaining accurate records.