Bilingual Human Service Assistant: Client Support & Translation

Commonwealth of Massachusetts; Brockton (MA); On-site; USD 60,000 - 81,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking a Human Service Assistant in Brockton, MA to provide interpretation and translation services and to assist clients with eligibility processes. You will help clients navigate lobbies, answer inquiries, and support social workers with administrative tasks.

The role requires strong communication, cultural sensitivity, and the ability to handle multiple tasks in a busy office setting.

Qualifications

• Excellent written and oral communication skills.
• Strong listening and questioning skills to enhance understanding.
• Ability to work with diverse populations and cultures.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to read, write, and converse in English and a second language.

Responsibilities

• Provide interpretation and translation services to assist clients and complete administrative tasks.
• Explain actions and guidance to clients with varying needs and languages.
• Assist applicants in completing verifications for eligibility determinations.
• Support social workers by using department systems and equipment.

Skills

Communication skills

Bilingual ability

Interpersonal skills

Organizational skills

Multitasking

Customer service

Job description

The Commonwealth of Massachusetts is seeking a Human Service Assistant in Brockton, MA to provide interpretation and translation services and to assist clients with eligibility processes. You will help clients navigate lobbies, answer inquiries, and support social workers with administrative tasks.

The role requires strong communication, cultural sensitivity, and the ability to handle multiple tasks in a busy office setting.