Remote Information Specialist — Bilingual Public Service

Massachusetts AGO; Milton (MA); Remote; USD 56,000 - 68,000; Full time

Job summary

Massachusetts AGO's Information Services Center seeks three Information Specialists to join a public-facing team handling inquiries, answering questions, providing information, and referring callers to appropriate agencies.

This full-time, remote position requires a degree (associate or bachelors preferred), experience in a call center, proficiency in Spanish, Haitian-Creole, or Portuguese, and comfort with confidential information; occasional travel to Boston for trainings.

Qualifications

• Associate or bachelors degree preferred.
• Experience in a call center or public-facing role.
• Proficiency in Spanish, Haitian-Creole, or Portuguese.
• Commitment to public service and diverse communities.
• Excellent verbal, written, and reading comprehension.
• Familiarity with web-based applications.
• Ability to handle confidential information with discretion.
• Willingness to travel occasionally to Boston for trainings.
• Comfortable working remotely with reliable internet and cell service.

Responsibilities

• Answer public inquiries and provide information to callers.
• Refer callers to appropriate government agencies or community organizations.
• Explain filing, processing, and assignment of complaints and related procedures.
• Participate in regular trainings with AGO divisions.

Skills

Customer service

Call center

Spanish language

Haitian-Creole

Portuguese

Public-facing communication

Verbal communication

Written communication

Education

Associate degree

Bachelor's degree

Tools

Web-based apps

Job description

Massachusetts AGO's Information Services Center seeks three Information Specialists to join a public-facing team handling inquiries, answering questions, providing information, and referring callers to appropriate agencies.

This full-time, remote position requires a degree (associate or bachelors preferred), experience in a call center, proficiency in Spanish, Haitian-Creole, or Portuguese, and comfort with confidential information; occasional travel to Boston for trainings.