Remote Information Specialist I Multilingual Public Service

Commonwealth of Massachusetts; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

Commonwealth of Massachusetts is seeking an Information Specialist I for the Information Services Center. This fully remote, full-time position may require occasional travel to the Boston Office for trainings and meetings.

The application deadline is November 9, 2026 at 5:00 PM (ET). Qualified candidates will have call center or public-facing customer service experience and proficiency in Spanish, Haitian-Creole, or Portuguese.

Qualifications

• Professional experience in a call center or public-facing customer service role.
• Ability to communicate effectively with diverse communities and individuals.

Skills

Call center

Public service

Communication

Verbal/written

Job description

Commonwealth of Massachusetts is seeking an Information Specialist I for the Information Services Center. This fully remote, full-time position may require occasional travel to the Boston Office for trainings and meetings.

The application deadline is November 9, 2026 at 5:00 PM (ET). Qualified candidates will have call center or public-facing customer service experience and proficiency in Spanish, Haitian-Creole, or Portuguese.