Job Specialist III (Brockton & Bristol County)

Mass; Taunton (MA); Hybrid; USD 57,000 - 79,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking a Job Specialist III to interview unemployment insurance applicants across Brockton, Fall River, and Taunton. The role requires travel and in-person service in the Southeast region, with potential for hybrid work.

You will explain program policies, review data for eligibility, and refer customers to appropriate agency services while using various web-based applications and maintaining accurate records.

Qualifications

• Interview customers to determine initial and ongoing eligibility for UI programs.
• Explain program policies, rights, responsibilities and service availability.
• Translate UI laws and procedures when needed and perform data entry.

Responsibilities

• Interview UI customers by phone or in person to determine eligibility.
• Explain forms, procedures, services and benefits to customers.
• Refer customers to appropriate agency services based on interviews.
• Interact professionally by phone or in person and operate required systems.
• Prepare responses, create reports and manage mail and data as needed.

Skills

Interviewing

Customer service

Data entry

Translation

Education

Associate degree (sub for 1 year)

Bachelor's degree (sub for 2 years)

Graduate degree in education/public admin

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Job Specialist III (Brockton & Bristol County) - ( 260006UX )

Description

Incumbents interview customers for unemployment insurance programs; explain program policies and procedures to customers; refer customers to other agency programs; review customer data and provide customer assistance; perform related work as required.

This position requires travel throughout the Commonwealth up to four days per week. The incumbent will provide in-person services for offices in the Southeast region. Applicants must be familiar with and comfortable using various web-based applications as required to perform duties while, teleworking, in the office and/or out in the field. All applicants must have a current driver’s license and reliable transportation. This position requires travel to the below locations one day per week. This position requires travel to the below locations one day per week, with additional coverage as needed.

• MassHire Greater Brockton 34 School St Brockton, MA0230
• MassHire Fall River 446 North Main St Fall River, MA02720
• MassHire Taunton 72 School St

Fluency in Haitian Creole, Cape Verdean, Spanish and/or Portuguese is strongly preferred.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

1. Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain record and input to UI Online or other agency system as needed, to determine initial and/or ongoing eligibility of customers for programs and services.
2. Explain to customers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.
3. Refer customers to agency services as required by reviewing data gathered from interviews and written applications.
4. Interact by telephone or in person in a professional manner with customers, and operate computers and peripheral equipment following established procedures and guidelines.
5. Perform related duties such as speak, read and write clearly, be able to translate UI Law and procedures, perform data entry, statistical calculations, author appropriate responses to customers, creating reports, file, process and direct mail, among other required duties.

Qualifications

Minimum Entrance Requirements: Applicants must have at least (A) three years of full time, or equivalent part-time, professional or paraprofessional experience in any of the following: (a) personnel interviewing, recruitment or job placement; (b) employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; (c) credit or claims adjustment interviewing; (d) job analysis or position classification work, and of which at least (B) one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions

• I. An Associate's degree from a recognized college or university may be substituted for one year of the required (A) experience.*
• II. A Bachelor's degree from a recognized college or university may be substituted for two years of the required (A) experience.*
• III. A graduate degree with a major in education, vocational or rehabilitation counseling, or public administration may be substituted for the required experience*

*Education towards such a degree will be prorated on the basis of the proportion of the requirements actually completed.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff… Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Job Specialist III

Primary Location

United States-Massachusetts-Taunton-72 School Street

Job

Community and Social Services

Agency

Department of Workforce Development

Schedule

Full-time

Shift

Day

Job Posting

Oct 29, 2026, 7:19:06 PM

Number of Openings

1

Salary

57,456.62 - 79,461.20 Yearly

If you have Diversity, Aff… Agreement questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Karen Haynes-Clifton - 6176265138

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes