Unemployment Insurance Interview Specialist — Travel

Mass; Taunton (MA); Hybrid; USD 57,000 - 79,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking a Job Specialist III to interview unemployment insurance customers in the Southeast region, including Brockton, Fall River and Taunton. The role requires travel up to four days per week and in-person service at multiple offices.

Fluency in Haitian Creole, Cape Verdean, Spanish and/or Portuguese is strongly preferred. The position offers a hybrid work schedule and a comprehensive benefit package."

Qualifications

• Three years of full-time or equivalent experience in interviewing, recruitment, job placement, or related counseling fields.
• Must have one year in a professional capacity or be able to substitute with education.
• Education substitutions may apply per policy.

Responsibilities

• Interview customers to determine eligibility for unemployment insurance programs.
• Explain program policies and services to customers in person or by phone.
• Refer customers to appropriate agency services after interviews.
• Interact professionally and operate computer systems per procedures and guidelines.
• Draft responses, create reports, and perform data entry and basic calculations.

Skills

Customer interviewing

Policy explanation

Data entry

Language skills

Education

Associate's degree

Bachelor's degree

Graduate degree in education/public administration

Job description

The Commonwealth of Massachusetts is seeking a Job Specialist III to interview unemployment insurance customers in the Southeast region, including Brockton, Fall River and Taunton. The role requires travel up to four days per week and in-person service at multiple offices.

Fluency in Haitian Creole, Cape Verdean, Spanish and/or Portuguese is strongly preferred. The position offers a hybrid work schedule and a comprehensive benefit package."