Unemployment Insurance Associate III — Hybrid/Remote

Maryland AG; Baltimore (MD); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid telework

Paid holidays

Paid leave

State pension

Health insurance

Job summary

Maryland Department of Labor in Baltimore, MD seeks an Unemployment Insurance Associate III to deliver high-quality customer service within the Employer Call Center Unit. The role supports Maryland employers with unemployment insurance contributions and requires navigating BEACON software and state regulations.

The position offers a trainee pathway with training, a hybrid telework option up to two days per week, and a strong benefits package. Spanish-speaking candidates are encouraged to apply.

Qualifications

• High school graduation or GED.
• Three years of clerical or call center experience with the public.
• Ability to substitute education with experience per policy.

Responsibilities

• Provide high-quality customer service to employers.
• Answer telephone calls and provide accurate information.
• Maintain accurate employer data in BEACON.
• Assist with employer account activations and password resets.
• Explain unemployment insurance laws and regulations to employers.

Skills

Customer service

Call center experience

Multitasking

Education

High school diploma or GED

Tools

BEACON software

Job description

Maryland Department of Labor in Baltimore, MD seeks an Unemployment Insurance Associate III to deliver high-quality customer service within the Employer Call Center Unit. The role supports Maryland employers with unemployment insurance contributions and requires navigating BEACON software and state regulations.

The position offers a trainee pathway with training, a hybrid telework option up to two days per week, and a strong benefits package. Spanish-speaking candidates are encouraged to apply.