Unemployment Claims Support Specialist

Calculated Hire; Indianapolis (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Calculated Hire's client in the United States is seeking a dedicated Customer Service Representative to be the first point of contact for unemployment inquiries. You will handle inquiries via phone, email, and chat and deliver accurate information with a positive attitude.

This role requires a high school diploma, 6+ months in customer service, proficiency with Office software, and the ability to resolve issues, collaborate with other teams, and maintain detailed records.

Qualifications

• High school diploma or GED.
• 6+ months of experience in customer service or call center.
• Proficiency with Microsoft Office and data entry systems.
• Bilingual abilities (Spanish) optional.
• Excellent problem-solving and communication skills.
• Commitment to outstanding customer support.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve issues and complaints effectively.
• Serve as first contact for unemployment claims.
• Maintain records of interactions and transactions.
• Collaborate with departments to ensure satisfaction.
• Use computerized systems to track orders and accounts.
• Uphold company policies while delivering service.
• Demonstrate strong phone etiquette and professionalism.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Multilingual (Spanish)

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Calculated Hire's client in the United States is seeking a dedicated Customer Service Representative to be the first point of contact for unemployment inquiries. You will handle inquiries via phone, email, and chat and deliver accurate information with a positive attitude.

This role requires a high school diploma, 6+ months in customer service, proficiency with Office software, and the ability to resolve issues, collaborate with other teams, and maintain detailed records.