Unemployment Claims Associate

Roman Health Pharmacy LLC; Cincinnati (OH); On-site; USD 31,423 - 33,902; Full time

Job summary

Roman Health Pharmacy LLC in Cincinnati, OH seeks an Unemployment Claims Associate to coordinate unemployment claims responses and guide clients on best practices with a strong emphasis on integrity and compliance. The role is on-site and focuses on timely, accurate claim handling.

The position requires managing claims, collaborating with client contacts, and staying up-to-date with unemployment processes while maintaining robust data in tracking software.

Qualifications

• High school diploma or equivalent preferred.
• Experience in office environment recommended but not required.
• Proficiency with Microsoft Office and ability to learn HRIS/CRM systems.

Responsibilities

• Manage and respond to unemployment claims within deadlines.
• Collaborate with client contacts on unemployment matters.
• Communicate with internal teams to address unemployment issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in unemployment call queue and aim for single-call resolution.
• Monitor and manage the unemployment email inbox.
• Review state portal correspondence as assigned.
• Maintain accurate client data in unemployment tracking software.
• Create tasks for unemployment POA administration when necessary.

Skills

Client support

Communication

Team player

Organizational skills

Learning HRIS

Education

High school diploma

Tools

Microsoft Office

HRIS

CRM

Adobe Acrobat

Job description

Position Summary The Unemployment Claims Associate supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.

Compensation $22.81 to $24.61 / Hour

Essential Duties and Responsibilities

• Manage and respond to assigned unemployment claims within required deadlines.
• Collaborate with designated client contacts on matters related to unemployment claims.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.
• Monitor and manage the unemployment email inbox.
• Review and address state portal correspondence as assigned.
• Maintain accurate client data within unemployment tracking software.
• Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary.

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• A strong drive to deliver exceptional client support to both external and internal customers.
• A flexible, positive attitude, and a dedicated team player and collaborator.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
• Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
• Drive to learn, grow, and contribute to the overall success of the company.
• Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.

Education & Experience

• High school diploma or equivalent combination of experience, skills, education (including other relevant non- traditional degree programs, certifications, or job training programs) preferred.
• Prior work experience in an office environment is preferred by not required.
• Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).

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$23 - $25 an hour