Unemployment Claims Support Specialist - Hybrid

Employment Development Department; California (MO); Hybrid; USD 45,253 - 70,419; Full time

Job summary

A state employment agency is seeking an Employment Program Representative to provide professional customer service in a call center, assisting with unemployment insurance claims and eligibility. The role requires sound computer skills and the ability to communicate effectively. Candidates must demonstrate a commitment to teamwork and drive process improvement. This full-time position offers a hybrid work model and involves various responsibilities, including data processing and compliance with policies.

Qualifications

• Ability to provide accurate customer service in a fast-paced environment.
• Demonstrated capability to comply with laws and policies.
• Ability to turn negative situations into positive outcomes.

Responsibilities

• Assist customers in filing unemployment insurance claims.
• Determine benefit eligibility and process claims.
• Provide feedback for process improvements.

Skills

Customer service skills

Computer skills

Active listening

Job description

A state employment agency is seeking an Employment Program Representative to provide professional customer service in a call center, assisting with unemployment insurance claims and eligibility. The role requires sound computer skills and the ability to communicate effectively. Candidates must demonstrate a commitment to teamwork and drive process improvement. This full-time position offers a hybrid work model and involves various responsibilities, including data processing and compliance with policies.