Customer Service Representative

Calculated Hire; Indianapolis (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Calculated Hire's client in the United States is seeking a dedicated Customer Service Representative to be the first point of contact for unemployment inquiries. You will handle inquiries via phone, email, and chat and deliver accurate information with a positive attitude.

This role requires a high school diploma, 6+ months in customer service, proficiency with Office software, and the ability to resolve issues, collaborate with other teams, and maintain detailed records.

Qualifications

• High school diploma or GED.
• 6+ months of experience in customer service or call center.
• Proficiency with Microsoft Office and data entry systems.
• Bilingual abilities (Spanish) optional.
• Excellent problem-solving and communication skills.
• Commitment to outstanding customer support.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve issues and complaints effectively.
• Serve as first contact for unemployment claims.
• Maintain records of interactions and transactions.
• Collaborate with departments to ensure satisfaction.
• Use computerized systems to track orders and accounts.
• Uphold company policies while delivering service.
• Demonstrate strong phone etiquette and professionalism.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Multilingual (Spanish)

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client's team. In this role, you will be the first point of contact for our customers for unemployment, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Assist customers in resolving issues and complaints eIectively.
• Serving as the first point of contact for unemployment claims providing accurate and timely information
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with other departments to ensure customer satisfaction.
• Utilize computerized systems to track orders and manage customer accounts.
• Uphold company policies and procedures while delivering exceptional service.
• Demonstrate strong phone etiquette and professionalism in all communications.

Experience

• High school diploma or GED
• 6+ months of previous experience in customer service or a call center environment is preferred.
• Proficiency in using oIice software and computerized systems for data entry.
• Bilingual or multilingual abilities, especially in Spanish, are a plus, but not required.
• Excellent problem-solving skills with the ability to think on your feet.
• A commitment to providing outstanding customer support.