Undergraduate Student Technician

Jobtailor; Austin (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

Jobtailor in Austin, TX is looking for a student tech assistant to manage reservations for the College of Education, handle support tickets, and provide classroom support for faculty and staff in SZB and Bellmont Hall.

The role favors a positive, curious attitude, basic troubleshooting, strong customer service communication, and Excel experience for data analysis. You should be able to lift up to 50 pounds with assistance and be ready to learn new tools and technologies.

Qualifications

• Positive, curious attitude and willingness to ask questions.
• Experience troubleshooting on the fly and solving unexpected issues.
• Strong customer service communication and friendly demeanor.
• Basic knowledge of audio/visual technology.
• Experience using tools or willingness to learn new ones (drills, sockets, sets).
• Willingness to lift up to 50 pounds, with support, for equipment.
• Microsoft Excel experience (recording, sorting, filtering, and data analysis).

Responsibilities

• Make and manage reservations for the College of Education.
• Respond and create tickets for classroom support, reservation requests, equipment requests, and more.
• Provide classroom support for faculty and staff in SZB and Bellmont (BEL) Hall.
• Document new skills learned for future student techs.
• Support the SZB Building Manager with installing, maintaining, and configuring technology and furniture.
• Collaborate with ITO and Student Affairs staff as needed.
• Use Microsoft Excel to analyze data for Facilities and ITO.

Skills

Customer service communication

Microsoft Excel

Troubleshooting on the fly

Audio/visual knowledge

Willingness to learn

Physical ability: lift 50 pounds with/

Tools

Tools handling

Job description

Responsibilities

• Effectively make and manage reservations for the College of Education.
• Respond and create tickets for classroom support, reservation requests, equipment requests, and more.
• Provide classroom support for faculty and staff in SZB and Bellmont (BEL) Hall.
• Document new skills learned for future student techs.
• Support the SZB Building Manager with installing, maintaining, and configuring technology and furniture.
• Collaborate with ITO and Student Affairs staff as needed.
• Use Microsoft excel to analyze data for Facilities and ITO.

Requirements

• Must bring a positive and curious attitude (Willing to ask questions!)
• Experience troubleshooting on the fly! (Figured out why your laptop did that weird thing? (That counts!)
• Customer Service communication skills (Greeting folks with a smile!)
• Basic knowledge of audio/visual technology (Ever connected home wifi/gaming console? That counts!)
• Some experience using tools or willingness to learn (Drills, sockets, sets, etc)
• Willingness to lift up to 50 pounds, with support, when needed. (ex. projectors, imacs, desks)
• Relevant education and experience may be substituted as appropriate.
• Microsoft Excel experience! (recording, sorting, and filtering important data, v-lookup)