Information Technology Support Technician

Synergy Business Consulting, Inc.; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support firm is seeking a Technical Support Specialist to provide on-site and remote support for hardware and software issues. The role involves installing systems, troubleshooting equipment, and assisting faculty and staff with technological resources. Candidates should possess excellent communication skills and must be actively pursuing college credits toward a degree. The position may require lifting up to 50 pounds and climbing ladders as needed. This is a full-time position offering a dynamic environment with a focus on collaboration and attention to detail.

Qualifications

• Ability to lift objects weighing up to 50 pounds and to climb ladders if required.
• Excellent oral and written skills.
• Ability to work collaboratively with other technology support units.
• Possess the skills necessary for managing technical support functions effectively.
• Information gathering and monitoring skills, able to prepare reports while maintaining confidentiality.

Responsibilities

• Installs and maintains software systems for faculty and staff.
• Repairs and troubleshoots computer equipment.
• Provides first-line, basic support for installation and configuration of hardware and software.
• Works at all facilities including smart classrooms and clinics.
• Resolves issues for faculty/staff encountering tech problems.

Skills

Technical support

Communication skills

Customer service

Problem-solving

Multitasking

Education

60 credits towards a Bachelor's degree (AA degree)

Job description

Overview

Manager Notes: Will be trained virtually, but will need to be physically present onsite and be able to work independently.

Under Direct Supervision provides accurate and timely, technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Resolves support issues of a basic technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize.

Responsibilities

• Installs and maintains software systems for faculty and staff to ensure technology resources are properly functioning.
• Repairs and troubleshoots computer equipment at the site to ensure problems are resolved timely.
• Provides first-line, basic, support for the installation, configuration, maintenance and support of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, wireless, LANs, WANs and digital media.
• Provides support at all facilities including smart classrooms, electronic classrooms, offices, clinics, videoconferencing classrooms, and all University locations on campus or off, as required.
• Resolves issues for faculty and/or staff encountering hardware, software and other problems relating to technologies' resources.
• Inspects and recommends maintenance of equipment housed in University facilities: offices, smart classrooms, electronic classrooms, videoconferencing classrooms and clinics, as assigned.
• Uses appropriate departmental software to log and track user requests and problem reports in a timely matter.
• Provides customer service and technical support to our community remotely and on-site.
• Moves PCs and other technology equipment within University facilities to other locations on and off campus.
• Performs other duties as assigned

Qualifications

• Ability to lift objects weighing up to 50 pounds and to climb ladders if required.
• Excellent oral and written skills.
• MUST have at least 60 credits towards Bachelors (AA degree)
• Ability to work collaboratively with other technology support units within OIIT and throughout the University community.
• Possess the required skills, knowledge, and experience to effectively manage technical support functions including but not limited to the installation, configuration, maintenance and support of hardware and software at facilities on and off campus, as required.
• Excellent written and oral communication skills.
• Information gathering and monitoring skills, including the ability to prepare reports, while maintaining confidentiality.
• Takes initiative, is flexible, and provides great attention to detail and accuracy.
• Possesses advanced computer skills and is able to train others.
• Knowledge of accounting and database maintenance and/or call accounting software.