Undergraduate Moodle Support Helpdesk Technician at Oakland University

Oakland University; Oakland (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A public university in California is seeking Undergraduate Moodle Support Helpdesk Technicians to join the e-Learning Support team. This role is perfect for full-time students interested in developing communication and support skills in a higher education setting. You will assist faculty and students with e-learning tech, while receiving full training. The position demands no prior tech experience, making it an excellent opportunity for students in any major to gain relevant workplace skills.

Qualifications

• Excellent communication skills are required for supporting faculty and students.
• Ability to learn new software quickly is essential for this role.
• Prior customer service experience is a plus.

Responsibilities

• Provide support to faculty and students via online, phone, and chat.
• Assist in creating and maintaining help documents.
• Research emerging educational technologies.
• Perform reception duties and manage support tickets.

Skills

Excellent written and verbal communication skills

Ability to quickly learn new software programs

Customer service experience

Team collaboration

Education

Full-time undergraduate student

Job description

Undergraduate Moodle Support Helpdesk Technician

The e‑Learning and Instructional Support office is seeking two undergraduate e‑Learning Technicians to join the Moodle Support Help Desk team. This position does not require prior technology experience, as we offer a full training program. You must be a full‑time undergraduate student at Oakland University to qualify.

This position is ideal for students who are interested in developing skills in supporting faculty/instructors, teaching and learning, instructional design, and higher education, though many of the skills you will develop are broadly applicable in a variety of workplace settings. We encourage students in any major to apply!

Please note that this job involves software troubleshooting and customer service. Those looking for a computer science, IT, or programming‑related role may not find the work to be the best fit.

The selected candidate will:

• Provide online, phone, and chat support to faculty, staff, and students who need help with e‑learning programs, including Moodle and Zoom.
• Assist with help document creation and maintenance.
• Research and test emerging educational technologies and new software versions of the programs we support.
• Perform reception duties, including answering phones and entering support tickets into an online ticketing system.

Desired Qualifications:

• Ability to quickly learn new software programs.
• Excellent written and verbal communication skills.
• Experience working on a team and collaborating on projects.
• Ability to complete work by established deadlines.
• Customer service experience and/or experience in an online learning environment (as a student or teacher) can be helpful in this role.