Moodle Support Desk Technician – Undergraduate Student

Oakland University; Oakland (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A public university in California is seeking Undergraduate Moodle Support Helpdesk Technicians to join the e-Learning Support team. This role is perfect for full-time students interested in developing communication and support skills in a higher education setting. You will assist faculty and students with e-learning tech, while receiving full training. The position demands no prior tech experience, making it an excellent opportunity for students in any major to gain relevant workplace skills.

Qualifications

• Excellent communication skills are required for supporting faculty and students.
• Ability to learn new software quickly is essential for this role.
• Prior customer service experience is a plus.

Responsibilities

• Provide support to faculty and students via online, phone, and chat.
• Assist in creating and maintaining help documents.
• Research emerging educational technologies.
• Perform reception duties and manage support tickets.

Skills

Excellent written and verbal communication skills

Ability to quickly learn new software programs

Customer service experience

Team collaboration

Education

Full-time undergraduate student

Job description

A public university in California is seeking Undergraduate Moodle Support Helpdesk Technicians to join the e-Learning Support team. This role is perfect for full-time students interested in developing communication and support skills in a higher education setting. You will assist faculty and students with e-learning tech, while receiving full training. The position demands no prior tech experience, making it an excellent opportunity for students in any major to gain relevant workplace skills.