OUTC Student IT Support Technician at Oakland University

Oakland University; Rochester (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Oakland University invites applications for Student IT Support Technicians to join the OU Tech Center. You will troubleshoot hardware, software, and network issues for campus devices and provide friendly, clear support to students, faculty, and staff.

Role involves maintaining systems, updating software, and assisting with IT projects while documenting procedures and helping users navigate Google Workspace, Zoom, and Microsoft Office.

Qualifications

• Proficiency in installing, using, and troubleshooting Windows and macOS environments.
• Strong familiarity with Google Workspace and Microsoft Office.
• Experience supporting computer hardware, peripherals (printers, scanners, monitors, keyboard/mouse), and mobile devices.
• Foundational knowledge of network troubleshooting and connectivity.

Responsibilities

• Resolve technical issues for university devices across hardware, software, and network connectivity.
• Provide user support to students, faculty, and staff via phone, chat, email, and in-person.
• Maintain systems with routine software updates, security scans, and hardware configurations.
• Guide and train users on essential tools such as Google Workspace, Zoom, and Microsoft Office.
• Contribute to IT projects and help document technical procedures.

Job description

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We are seeking curious, motivated, and tech-minded Student IT Support Technicians to join the OU Tech Center!Whether you’re an experienced troubleshooter or someone who just loves digging into how things work, this is a great opportunity to gain hands-on experience in a professional IT environment. As a part of our team, you’ll get to experience many different aspects of IT and will grow to become the go-to resource for helping students, faculty, and staff navigate technology with ease.

• Resolve Technical Issues: Troubleshoot and fix hardware, software, and network connectivity problems for university devices.
• Provide User Support: Offer friendly, clear assistance to the campus community via phone, chat, email, and in-person interactions.
• Maintain Systems: Perform routine software updates, security scans, and hardware configurations (e.g., monitors, printers).
• Guide & Train: Help users navigate essential tools like Google Workspace, Zoom, Microsoft Office, and other University Software.
• Contribute to Projects: Assist with special IT projects and help document technical procedures.

Technical Qualifications:

• Operating Systems: Proficiency in installing, using, and troubleshooting Windows and macOS environments.
• Productivity Suites: Strong familiarity with Google Workspace (Gmail, Drive, Docs, Sheets, Forms, Chat, Meet) and Microsoft Office.
• Hardware & Peripherals: Experience supporting computer hardware, peripherals (printers, scanners, monitors, keyboard/mouse), and mobile devices ( phones, tablets, Surfaces).
• Networking: Foundational knowledge of network troubleshooting and connectivity.