Ultrasonic Testing Field Service Engineer

Hexagon AB; United States; On-site; USD 85,000 - 130,000; Full time

Job summary

Hexagon's Manufacturing Intelligence division is seeking a UT Service Engineer to install, calibrate, and service Ultrasonic Testing systems across their lifecycle. You will travel to customer sites, perform maintenance, and provide on-site and remote technical support to maximize equipment reliability and customer satisfaction.

The role requires hands-on electrical/mechanical experience, strong problem-solving skills, and a commitment to safety and quality.

Qualifications

• Bachelor's degree in Engineering, Physics, Electronics, Mechanical, Electrical, Instrumentation, or related discipline.
• Hands-on experience with electrical, mechanical, electromechanical, or industrial systems.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication.
• Ability to work independently.
• Strong organisational skills.
• Valid driver's licence.
• Valid passport or ability to obtain one.
• Willingness to travel extensively, including internationally.
• Commitment to safety and quality.

Responsibilities

• Install, commission, calibrate, inspect, maintain, and repair Ultrasonic Testing (UT) systems and associated equipment.
• Perform preventative maintenance and annual equipment certifications.
• Diagnose mechanical, electrical, software, automation, and UT equipment issues.
• Conduct equipment health assessments and recommend improvements.
• Support upgrades, retrofits, and modernization projects.
• Participate in commissioning and customer acceptance activities.
• Serve as the primary technical contact during field service activities.
• Deliver remote and on-site technical support.
• Build long-term customer relationships.
• Provide operator and maintenance training.
• Identify lifecycle support opportunities.
• Resolve customer issues promptly.
• Complete service reports, calibration certificates, and technical documentation.
• Maintain equipment history and service records.
• Escalate complex issues appropriately.
• Share technical knowledge globally.
• Comply with HSEQ policies.
• Conduct service safely.
• Maintain tools and assets.
• Participate in ongoing training.
• Develop expertise across inspection technologies.
• Support new product introductions.
• Provide feedback to improve products and service.

Job description

Hexagon's Manufacturing Intelligence division is seeking a UT Service Engineer to install, calibrate, and service Ultrasonic Testing systems across their lifecycle. You will travel to customer sites, perform maintenance, and provide on-site and remote technical support to maximize equipment reliability and customer satisfaction.

The role requires hands-on electrical/mechanical experience, strong problem-solving skills, and a commitment to safety and quality.