UT Service Engineer

Hexagon Manufacturing Intelligence; Town of Skaneateles (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Hexagon Manufacturing Intelligence seeks an UT Service Engineer to install, calibrate, and maintain Ultrasonic Testing systems, delivering on-site and remote support while building strong customer relationships.

You will perform preventive maintenance, health checks, diagnostics, and participate in upgrades, with travel ranging domestically and internationally as needed. A strong teamwork mindset and commitment to safety are essential.

Qualifications

• Bachelor's degree in Engineering, Physics, Electronics, Mechanical, Electrical, Instrumentation, or related discipline.
• Hands-on experience with electrical, mechanical, electromechanical, or industrial systems.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication.
• Ability to work independently.
• Strong organisational skills.
• Valid driver's licence.
• Valid passport or ability to obtain one.
• Willingness to travel extensively, including internationally.
• Commitment to safety and quality.

Responsibilities

• Install, commission, calibrate, inspect, maintain, and repair Ultrasonic Testing (UT) systems and associated equipment.
• Perform preventative maintenance and annual equipment certifications.
• Diagnose mechanical, electrical, software, automation, and UT equipment issues.
• Conduct equipment health assessments and recommend improvements.
• Support upgrades, retrofits, and modernization projects.
• Participate in commissioning and customer acceptance activities.
• Serve as the primary technical contact during field service activities.
• Deliver remote and on-site technical support.
• Build long-term customer relationships.
• Provide operator and maintenance training.
• Identify lifecycle support opportunities.
• Resolve customer issues promptly.
• Complete service reports, calibration certificates, and technical documentation.
• Maintain equipment history and service records.
• Escalate complex issues appropriately.
• Share technical knowledge globally.
• Comply with health, safety & quality policies.
• Conduct service safely.
• Maintain tools and assets.
• Participate in ongoing training.
• Develop expertise across inspection technologies.
• Support new product introductions.
• Provide feedback to improve products and service.

Skills

Troubleshooting

Customer service

Independent worker

Organizational skills

Valid driver's license

Valid passport

Willingness to travel

Communication skills

Education

Bachelor's degree in Engineering/Physics/related

Tools

PLCs & controls

Instrumentation

Schematics reading

Job description

Hexagon's Manufacturing Intelligence division develops advanced manufacturing technologies that help customers accelerate innovation, improve productivity, and deliver the highest levels of quality through industry-leading inspection and production solutions.

As a UT Service Engineer, you will provide technical service and support for Hexagon's Ultrasonic Testing (UT) inspection systems throughout their lifecycle. You will install, commission, calibrate, maintain, troubleshoot, repair, and optimize advanced inspection equipment while building trusted customer relationships and ensuring the highest levels of equipment reliability and customer satisfaction.

Working independently and as part of a global service organisation, you will combine strong technical expertise with excellent customer service to maximise equipment performance and help customers achieve operational excellence.

The role may require extensive domestic and occasional international travel, work at customer industrial facilities, lifting equipment, and flexible working hours.

Job Responsibilities

Field Service Delivery

• Install, commission, calibrate, inspect, maintain, and repair Ultrasonic Testing (UT) systems and associated equipment.
• Perform preventative maintenance and annual equipment certifications.
• Diagnose mechanical, electrical, software, automation, and UT equipment issues.
• Conduct equipment health assessments and recommend improvements.
• Support upgrades, retrofits, and modernization projects.
• Participate in commissioning and customer acceptance activities.

Customer Support

• Serve as the primary technical contact during field service activities.
• Deliver remote and on-site technical support.
• Build long-term customer relationships.
• Provide operator and maintenance training.
• Identify lifecycle support opportunities.
• Resolve customer issues promptly.

Technical Documentation

• Complete service reports, calibration certificates, and technical documentation.
• Maintain equipment history and service records.
• Escalate complex issues appropriately.
• Share technical knowledge globally.

Health, Safety & Quality

• Comply with HSEQ policies.
• Conduct service safely.
• Maintain tools and assets.
• Participate in ongoing training.
• Develop expertise across inspection technologies.
• Support new product introductions.
• Provide feedback to improve products and service.

Qualifications

Required

• Bachelor's degree in Engineering, Physics, Electronics, Mechanical, Electrical, Instrumentation, or related discipline.
• Hands-on experience with electrical, mechanical, electromechanical, or industrial systems.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication.
• Ability to work independently.
• Strong organisational skills.
• Valid driver's licence.
• Valid passport or ability to obtain one.
• Willingness to travel extensively, including internationally.
• Commitment to safety and quality.

Preferred

• Experience with Ultrasonic Testing (UT), NDT, or industrial inspection.
• Experience servicing industrial automation equipment.
• Knowledge of PLCs, controls, motion systems, and instrumentation.
• Ability to read schematics and drawings.
• Knowledge of industrial manufacturing processes.

Why Join Hexagon

At Hexagon, you will work with advanced inspection technologies that help customers improve quality, safety, and productivity across demanding industries. You will receive ongoing technical development while becoming a trusted technical advisor. Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world's most vital industries. Hexagon has approximately 17,000 employees in 50 countries and net sales of approximately EUR 3.7 billion.

Explore Life at Hexagon

Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us.

At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most.

From microns to Mars, we measure what matters for the future.

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