Ultrapure Water Service Manager - Lead Field Team

Ebro Electronic GmbH; Milpitas (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

paid time off

paid parental leave

tuition reimbursement

Job summary

Xylem is seeking a Service Manager – Ultrapure & Process Water Services to lead a team delivering critical ultrapure and process water systems support at customer facilities. The role emphasizes safety, reliability, and customer trust in high‑stakes environments.

You will coordinate service plans, drive continuous improvement, and manage KPIs while partnering with commercial and technical teams. Travel is approximately 20% to visit sites and engage customers.

Qualifications

• 5–7+ years of technical experience in ultrapure water, process water, or industrial water systems.
• 3+ years of people leadership or service management experience.
• Proven ability to lead teams supporting complex, high‑reliability systems.
• Comfortable working in regulated, high‑expectation customer environments.

Responsibilities

• Build and sustain a safety‑first, zero‑incident culture across all field activities.
• Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems.
• Actively engage in employee development, workforce planning, and succession readiness.
• Address employee relations with humility, fairness, and accountability.

Skills

People leadership

Ultrapure water

Process water

Customer relations

Troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

Oracle/SAP

Cloud platforms

Job description

Xylem is seeking a Service Manager – Ultrapure & Process Water Services to lead a team delivering critical ultrapure and process water systems support at customer facilities. The role emphasizes safety, reliability, and customer trust in high‑stakes environments.

You will coordinate service plans, drive continuous improvement, and manage KPIs while partnering with commercial and technical teams. Travel is approximately 20% to visit sites and engage customers.