Ultrapure Water Service Leader

Xylem; Milpitas (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

paid time off

paid parental leave

tuition reimbursement

Job summary

Xylem is seeking a Service Manager to lead ultrapure and process water services. You will manage a team of field technicians, ensure safe and reliable operation, and translate customer needs into actionable service plans. Travel is about 20% to visit sites and liaise with customers.

Ideal candidate has 5-7+ years in ultrapure water domains, 3+ years in people leadership, and strong communication skills within regulated environments. Bachelor's degree preferred; background checks required.

Qualifications

• 5-7+ years of technical experience in ultrapure water, process water, or industrial water systems, or equivalent industry experience.
• 3+ years of people leadership or service management experience.
• Proven ability to lead teams supporting complex, high-reliability systems.
• Comfortable working in regulated, high-expectation customer environments.

Responsibilities

• Build and sustain a safety-first, zero-incident culture across all field activities.
• Lead, coach, and develop a team of field technicians supporting ultrapure/process water systems.
• Translate customer requirements and SLAs into executable service plans and schedules.
• Participate in budgeting, forecasting, and expense management.

Skills

People leadership

Technical execution

Strong communication

Regulatory environments

Education

Bachelor's degree

Tools

Microsoft Office

Oracle/SAP

Cloud platforms

Job description

Xylem is seeking a Service Manager to lead ultrapure and process water services. You will manage a team of field technicians, ensure safe and reliable operation, and translate customer needs into actionable service plans. Travel is about 20% to visit sites and liaise with customers.

Ideal candidate has 5-7+ years in ultrapure water domains, 3+ years in people leadership, and strong communication skills within regulated environments. Bachelor's degree preferred; background checks required.