Senior Ultrapure Water Service Lead

YSI Inc.; Milpitas (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem is seeking a Service Manager for Ultrapure & Process Water Services to lead a field team delivering preventive maintenance, calibration, and on-site support for critical water systems in manufacturing environments.

You will manage staffing, safety programs, customer relationships, and program execution while driving continuous improvement and KPI discipline in a high‑reliability setting.

Qualifications

• 5–7+ years of technical experience in ultrapure water, process water, or industrial water systems or equivalent
• 3+ years of people leadership or service management experience

Responsibilities

• Build and sustain a safety‑first, zero‑incident culture across all field activities
• Lead, coach, and develop a team of field technicians supporting ultrapure/process water systems
• Translate customer requirements and SLAs into executable service plans and schedules
• Drive operational discipline through KPIs, visual management, and continuous improvement
• Participate in budgeting, forecasting, and expense management

Skills

People leadership

Technical troubleshooting

Communication

Education

Bachelor’s degree (technical) or equivalent experience

Tools

Microsoft Office

Oracle/SAP

Cloud platforms

Job description

Xylem is seeking a Service Manager for Ultrapure & Process Water Services to lead a field team delivering preventive maintenance, calibration, and on-site support for critical water systems in manufacturing environments.

You will manage staffing, safety programs, customer relationships, and program execution while driving continuous improvement and KPI discipline in a high‑reliability setting.