Service Manager

Xylem; Milpitas (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

paid time off

paid parental leave

tuition reimbursement

Job summary

Xylem is seeking a Service Manager to lead ultrapure and process water services. You will manage a team of field technicians, ensure safe and reliable operation, and translate customer needs into actionable service plans. Travel is about 20% to visit sites and liaise with customers.

Ideal candidate has 5-7+ years in ultrapure water domains, 3+ years in people leadership, and strong communication skills within regulated environments. Bachelor's degree preferred; background checks required.

Qualifications

• 5-7+ years of technical experience in ultrapure water, process water, or industrial water systems, or equivalent industry experience.
• 3+ years of people leadership or service management experience.
• Proven ability to lead teams supporting complex, high-reliability systems.
• Comfortable working in regulated, high-expectation customer environments.

Responsibilities

• Build and sustain a safety-first, zero-incident culture across all field activities.
• Lead, coach, and develop a team of field technicians supporting ultrapure/process water systems.
• Translate customer requirements and SLAs into executable service plans and schedules.
• Participate in budgeting, forecasting, and expense management.

Skills

People leadership

Technical execution

Strong communication

Regulatory environments

Education

Bachelor's degree

Tools

Microsoft Office

Oracle/SAP

Cloud platforms

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem ($5K Sign on Bonus)

Service Manager - Ultrapure & Process Water Services

Who We Are:

At Xylem, we solve water. Every day, our teams support customers who rely on mission-critical water systems to run advanced manufacturing, life sciences, and high-purity industrial processes. Our service organization ensures these systems operate safely, reliably, and without interruption-because when water systems fail, entire operations stop.

This role is not retail service. It is leadership in a high-accountability, high-impact ultrapure/process water environment.

The Service Manager leads a team of field service professionals who maintain and support ultrapure and process water systems at customer facilities where uptime, quality, and safety are non-negotiable. This position is ideal for a selfless, hands-on leader -someone who puts technicians and customers first, understands complex water systems, and takes pride in building disciplined service programs that perform day in and day out. Working in partnership with the Senior Service Manager, you will balance people leadership, operational execution, and customer trust in an environment where details matter and teamwork is everything.

Travel is 20% visiting jobsite and communicating with customers

Key Responsibilities

People & Safety Leadership

• Build and sustain a safety-first, zero-incident culture across all field activities
• Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems
• Actively engage in employee development, workforce planning, and succession readiness
• Address employee relations with humility, fairness, and accountability

Service Execution & Operations

• Ensure high-quality technical execution of preventive maintenance, corrective service, and on-site support
• Support escalations for system performance, water quality, and customer concerns
• Translate customer requirements and SLAs into executable service plans and schedules
• Drive operational discipline through KPIs, visual management, and continuous improvement

Customer & Program Management

• Maintain strong, trust-based relationships with customers operating mission-critical facilities
• Partner with commercial and technical teams to retain and grow long-term service contracts
• Represent Xylem as a dependable, knowledgeable service partner-not just a vendor

Business & Financial Management

• Participate in budgeting, forecasting, and expense management
• Understand the financial and operational impact of service decisions at a program level
• Protect company assets and ensure responsible stewardship of resources

What We're Looking For:

Travel is 20% visiting jobsite and communicating with customers

Experience & Background

• 5-7+ years of technical experience in ultrapure water, process water, or industrial water systems , or equivalent industry experience
• 3+ years of people leadership or service management experience
• Proven ability to lead teams supporting complex, high-reliability systems
• Comfortable working in regulated, high-Expectation customer environments

Leadership Traits

• Servant-leader mindset-puts team success before personal recognition
• Calm and effective during escalations or system issues
• Technically curious and capable of guiding advanced troubleshooting
• Strong communicator who can lead up, down, and across the organization

Education & Tools

• Bachelor's degree strongly preferred (technical degree or equivalent experience acceptable)
• Proficient with business systems and tools (Microsoft Office, Oracle/SAP, cloud platforms)
• Ability to pass required background and credit checks

The estimated salary range for this position is $100,000 to $130,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.

At Xylem we offer a competitive compensation package with a generous benefit package, including

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• paid time off
• paid parental leave
• tuition reimbursement

Xylem does not provide visa sponsorship for this position.

#LI-TM1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water cha